Digital Equity Specialist

About the role

The Digital Equity Specialist will support digital equity programming by partnering with organizations to recruit residents and Housing Choice Voucher participants, conducting outreach and engagement activities, and facilitating resident participation in digital equity initiatives. They will coordinate with KCHA staff across departments on projects, programs, and initiatives related to digital equity. Additionally, they will assist with program planning, implementation, evaluation, and reporting activities.

Responsibilities

• Partner with organizations to recruit residents and Housing Choice Voucher participants, conduct outreach and engagement activities, and facilitate resident participation in digital equity initiatives.
• Cook with KCHA staff across departments on projects, programs, and initiatives related to digital equity.
• Coordinate assigned programs and support services to ensure successful implementation and quality delivery of services.
• Collect, track, analyze, and interpret program data and performance measures; identify opportunities for continuous improvement and make recommendations accordingly.
• Aid in program planning, implementation, evaluation, and reporting activities.
• Prepare reports, funding proposals, budgets, work plans, presentations, and outreach materials.
• Develop and maintain relationships with community organizations, stakeholders, service providers, and collaborative partners.
• Represent KCHA through meetings, speaking engagements, networks, and regional collaboratives.
• Support contracted services by coordinating deliverables, monitoring outcomes, and ensuring accurate reporting.
• Aid in program budgets, expenditure tracking, and recommendations related to program effectiveness and resource utilization.

Requirements

Experience & Education: Bachelor's Degree in Public Administration, Public Policy, Library Science, Social Services, or a related field AND Considerable experience (3+ to 5 years) developing and implementing digital equity strategies, social service programs, community partnerships, or program management initiatives OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Qualifications And Competencies

• Demonstrates strong project coordination and program management skills with the ability to meet deadlines and manage competing priorities.
• Works effectively and productively with others; participates in and fosters teamwork, builds rapport, and acts as a positive influence within the team.
• Possesses strong written and verbal communication skills with the ability to effectively communicate with a variety of audiences and stakeholders.
• Establishes and maintains positive working relationships with residents, community organizations, internet service providers, government agencies, and internal staff.
• Applies knowledge of digital equity strategies, best practices, and community engagement principles.
• Uses systems to organize, prioritize, and track information and work in progress; maintains accurate records and demonstrates strong attention to detail while managing multiple priorities.
• Proficiency using Microsoft Office applications including Word, Excel, Outlook, and PowerPoint; utilizes agency software and databases.
• Uses critical, creative, and reflective thinking skills to analyze challenges, identify solutions, and implement recommendations.
• Collects, interprets, and communicates program data and outcomes effectively.
• Exhibits strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm, and tactful while adhering to a high standard of integrity, honesty, and confidentiality.
• Adapts to changing business needs, conditions, and work responsibilities; respond to change with a positive attitude and willingness to learn.
• Values organizational diversity; treat others with respect; promote cooperation; and work effectively with individuals from diverse cultural, socioeconomic, and educational backgrounds.