Digital Enterprise Systems Implementation Program Manager

About the role

The anticipated engagement would focus on providing client-side/owner-side project management, governance, and implementation oversight for the deployment of an integrated enterprise technology ecosystem supporting administrative, learning, registration, event management, and volunteer-related functions. BerryDunn would serve as an independent advisory and oversight partner, not as the system integrator or software implementation vendor.

Responsibilities

• Serve as an independent advisor and representative for a potential California-based university client, providing objective oversight across implementation phases.
• Establish, operationalize, and manage structured governance forums, including Steering Committee, Change Control Board, and escalation pathways.
• Support successful implementation of integrated enterprise solutions supporting administrative, learning, registration, event management, and volunteer-related functions in alignment with approved organizational requirements.
• Maintain continuous alignment among business requirements, solution design, technical builds, testing, and production deployment.
• Maintain and monitor the Requirements Traceability Matrix from approved requirements through testing and deployment.
• Enforce formal validation that all “Must Have” requirements are met, tested, and verified prior to deployment.
• Manage scope baseline and change control processes, including review, approval, tracking, and documentation of approved requirement modifications.
• Review system integrator and product vendor deliverables for alignment with technical standards, quality expectations, contractual milestones, and approved requirements.
• Document and escalate vendor delivery variances related to scope, schedule, or quality through established governance channels.
• Track project health, including scope, schedule, risks, issues, dependencies, decisions, and corrective action plans.
• Facilitate engagement of client leadership, product owners, information technology personnel, subject matter experts, product vendors, end users, and system integrator resources.
• Proactively identify and escalate resource constraints, decision delays, risks, and dependencies that may affect project momentum.
• Define, oversee, and validate User Acceptance Testing entry and exit criteria, defect identification and prioritization, and formal acceptance signoffs.
• Lead cutover and deployment planning, including readiness criteria, governance-based deployment approvals, and controlled go-live coordination.
• Oversee post-go-live stabilization, including defect resolution timelines, system performance, user adoption, support transition, and stabilization success criteria.
• Validate knowledge transfer and operational readiness to confirm client IT and business teams are prepared to assume internal ownership of system operations, support processes, and documentation.
• Prepare clear, timely, and actionable project communications, status reports, decision materials, and escalation documentation.

Qualifications

• Five or more years of experience managing complex IT implementation, enterprise software-as-a-service, or systems integration projects.
• Experience serving in a project management, program management, project management office, or independent oversight role for large-scale system implementations.
• Experience managing projects involving multiple vendors, one or more system integrators, product vendors, client leadership, business users, and technical teams.
• Strong understanding of project governance, change control, requirements management, requirements traceability, risk and issue management, dependency tracking, and executive-level reporting.
• Experience planning, managing, or overseeing User Acceptance Testing, defect triage, deployment readiness, cutover planning, go-live, and post-go-live stabilization.
• Ability to identify project risks, delivery variances, decision delays, and resource constraints and communicate recommended corrective actions in a clear and constructive manner.
• Demonstrated critical thinking, logical reasoning, problem-solving, facilitation, organization, and self-management skills.
• Ability to build and sustain positive working relationships with diverse teams, including client leadership, Product Owners, Information Technology personnel, Subject Matter Experts, vendors, and end users.
• Ability to draft client-facing reports, communications, meeting materials, escalation documentation, and decision support materials in a professional and constructive manner.
• Project Management Professional certification (preferred).
• Certified Scrum Master certification (required).
• Exposure to higher education, university, or similarly complex institutional environments (preferred but not required).
• Experience with enterprise platforms supporting learning management, volunteer management, registration, event management, customer relationship management, or related administrative functions (preferred but not required).

Pay

The base salary range targeted for this role is $105,000–$135,000.

Schedule

Up to 50% travel to the client site is expected to support this potential engagement and future client projects. Future travel expectations will vary based on BerryDunn’s project portfolio and client needs.