Digital Engagement Leader Associate

About the role

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. This role is responsible for supporting the client engagement experience for Digital consulting engagements.

Responsibilities

This role collaborates with clients to understand their strategic objectives, success measures, and desired outcomes, and ensures CLA’s digital solutions are aligned to achieve those outcomes. Serves as the primary point of contact and escalation, and facilitates cross-functional internal and client teams to drive progress, resolve challenges, and maintain alignment throughout the engagement lifecycle.

• Serve as the primary engagement leader for assigned Digital clients of moderate complexity.
• Analyze client engagement needs and identify opportunities to achieve desired outcomes.
• Facilitate clients through onboarding, delivery, and close-out phases.
• Monitor satisfaction, identify risks, and escalate issues proactively.
• Coordinate cross-functional teams and internal stakeholders.
• Monitor milestones, evaluate delivery performance against objectives, and engagement progress using internal tools.
• Ensure compliance with CLA’s quality, risk, and engagement standards.
• Partner with CRLs and service lines to support integrated client solutions and engagement outcomes.
• Build and maintain awareness of CLA offerings to guide clients to the right services.
• Facilitate collaboration across teams to support seamless transitions and service delivery.
• Influence alignment and accountability across internal and client teams.
• Utilize CRM and tracking tools to analyze engagement activity and monitor trends.
• Identify opportunities to improve engagement models and tools.
• Exercise professional judgement in applying established standard practices while adapting to client-specific needs.
• Share knowledge, practices and lessons learned to support the growth of Engagement Leader capabilities across the team.

Requirements

• 2 Years Of Relevant Experience Required.
• Bachelor’s degree required. A combination of relevant experience, education, and training may be accepted in lieu of a degree.
• Certifications / Licenses None required
• This position requires

Benefits

CLA offers comprehensive benefit options that include health, dental, vision, 401k and much more.