Digital Employee Experience Analyst
About the role
We are building a modern, data‑driven Digital Employee Experience (DEX) capability focused on improving how employees interact with workplace technology. As a DEX Analyst, you will use Nexthink and experience analytics to measure, understand, and elevate the digital experiences of thousands of employees. This role blends technical skill, human‑centered thinking, and analytic storytelling to identify friction, drive improvements, and influence how our workforce engages with devices, applications, and support systems.
About Adobe: Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together.
Responsibilities
- Nexthink Platform & Telemetry: Administer Nexthink modules, dashboards, campaigns, investigations, and automated remediations.
- Build experience scorecards aligned to organizational priorities.
- Create visualizations, alerts, and reports that translate telemetry into actionable insights.
- Ensure data quality, tagging accuracy, and proper configuration across hardware, OS, and applications.
- Experience Analytics & Insights: Analyze performance, stability, sentiment, and behavior patterns to identify trends and root causes.
- Combine quantitative and qualitative signals to understand true employee impact.
- Translate complex technical findings into clear, compelling narratives for leadership and engineering teams.
- Form hypotheses, test improvements, and measure effects on experience scores.
- Human‑Centered Improvement: Understand employee behaviors, work styles, and friction patterns to recommend improvements.
- Partner with support, engineering, cybersecurity, and product teams to design user‑focused solutions.
- Use Nexthink to support surveys, feedback loops, and engagement strategies.
- Advocate for end‑users by ensuring technical decisions reflect human experience implications.
- Operational Excellence: Participate in incident analysis to assess user impact.
- Monitor technology performance trends to proactively reduce friction and prevent recurring issues.
- Support DEX roadmap initiatives to expand automation, maturity, and long‑term capability.