Digital Email Specialist

Contract role: 4 months (through end of year) with potential extensions. Open to remote candidates; preference for local candidates around Mettawa, IL. Pay range: $45–49/hr.

About the role

Hands-on email production role focused on building, routing, testing, and quality-checking marketing emails that support customer and patient-facing programs. This is not a graphic design or content development position—creative concepts, copy, and design assets are provided by internal teams or external agencies.

Responsibilities

• Build and modify marketing emails using Knak, leveraging existing templates, modular components, and creative assets provided by internal teams and external agencies.
• Manage email projects from build through routing, proofing, testing, and approval, ensuring accuracy and timely completion.
• Perform thorough QA/QC and functional testing of email builds with meticulous attention to detail.
• Route completed emails through established material review and approval workflows using platforms such as Veeva PromoMats and Workfront.
• Collaborate with project managers, marketers, deployment teams, creative agencies, and other cross-functional stakeholders throughout the email production process.
• Maintain and organize email templates, modules, images, iconography, and other reusable digital assets.
• Partner with creative teams when design files or assets require modification.
• Support dynamic and personalized email content for different audience segments.
• Troubleshoot email build issues and provide guidance to internal partners and external agencies.
• Recommend improvements to email templates, tools, workflows, and content-production processes.
• Make minor adjustments to creative assets using tools such as Figma, Photoshop, and Snagit when needed.
• Manage multiple concurrent email projects in a fast-paced, deadline-driven environment.

Requirements

• Bachelor’s degree in Marketing, Business, Graphic Design, Communications, or a related field preferred.
• 3+ years of relevant experience in email marketing, digital production, CRM marketing, or a related creative/marketing environment.
• Hands-on experience building, testing, and quality-checking marketing emails.
• Experience with Knak strongly preferred; experience with Salesforce Marketing Cloud (SFMC), Marketo, or similar email platforms may be considered.
• Familiarity with HTML/CSS and email development fundamentals is preferred, although this is not a coding-intensive position.
• Experience with Figma, Photoshop, Snagit, or similar creative tools is beneficial.
• Experience with Veeva PromoMats, Workfront, or other content review/approval platforms is a plus.
• Strong attention to detail and commitment to producing accurate, high-quality work.
• Excellent written and verbal communication skills with the ability to collaborate effectively across multiple stakeholder groups.
• Strong organizational skills and ability to manage multiple projects and deadlines simultaneously.
• Ability to learn new platforms and processes quickly.