Digital Demand Planning

About the role

Digital Channels Strategy and Operations is hiring an individual contributor to lead Digital's investment and quarterly planning, and to maintain a single, sequenced rolling 6-quarter (6Q) roadmap across mobile, web, and platform/middleware. The role produces the planning materials leaders rely on to make decisions and maintains a curated, Jira-grounded source of truth aligned to existing planning artifacts. This position is central to how product and technology teams plan and deliver, creating clarity on priorities, capacity, sequencing, dependencies, and tradeoffs while remaining separate from day-to-day delivery execution.

Responsibilities

• Own the end-to-end quarterly Digital planning process (timelines, templates, standards, QA/quality checks).
• Deliver leadership planning artifacts for monthly updates, quarterly forums, pre-reads, and rollups.
• Drive stakeholder adoption across a matrix via clear expectations, lightweight templates, coaching, and follow-through.
• Build and maintain a single sequenced 6-quarter (6Q) Digital roadmap showing priorities, dependencies, and sequencing logic.
• Reconcile Jira + planning inputs into a curated, trusted “source of truth” for leaders.
• Establish lightweight change control to protect commitments and reduce unplanned deviations.
• Create executive-ready narratives and talk tracks for Product and Technology leadership.
• Surface tradeoffs, capacity impacts, risks, and decision points to accelerate alignment.
• Anchor capacity allocation reporting using the standard methodology.
• Improve forecast vs. actual accuracy by translating Jira signals into insights and variance explanations.
• Escalate discrepancies early and increase visibility into dependencies, handoffs, and shared milestones across workstreams.

Requirements

• 7+ years of relevant experience in one or more of: product operations, portfolio/roadmap planning, program planning, PMO, or digital product/technology planning in a large, matrixed organization.
• Strong working knowledge of PDLC concepts and Agile ways of working.
• High fluency with Jira as a system of record; ability to translate delivery data into planning artifacts and governance-ready outputs.
• Proven ability to design planning processes/standards/artifacts and drive adoption without direct authority.
• Executive-level communication skills (clear writing and presentations): can synthesize complexity into options, risks, and tradeoffs.
• Strong stakeholder management and influence skills, including managing upwards to secure timely inputs and alignment.

Preferred Qualifications

• Experience in financial services or another regulated environment; understands how governance expectations shape planning and transparency.
• Experience supporting digital channels (mobile/web) and/or platform/middleware teams; comfortable integrating shared dependencies into one plan.
• Demonstrated experience with capacity planning and allocation reporting, and portfolio reporting and governance cadences.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

The Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data so they can make smart decisions with their money.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Pay

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.