Digital Delivery & Operations Coordinator

About the role

At Macmillan Learning, we're committed to driving innovation that transforms education. This role supports our mission by managing physical package orders and inventory issues, as well as digital access codes, courseware setup, and system troubleshooting for our Operations team. You'll ensure that every course—whether print or digital—reaches the student on time by resolving out-of-stock situations, troubleshooting access issues, and coordinating with Sales, Customer Service, and vendor partners. As our product mix evolves, this role adapts to handle both physical and digital workflows.

Responsibilities

• Manage daily package work orders and partner with Customer Service, our Senior Inventory Manager, and Sales Representatives to resolve out-of-stock situations.
• Work directly with sales reps on backorders and cancelled orders—recommending and executing fixes, including releasing, cancelling, or substituting pack-on-demand orders.
• Keep access code requests moving through our JIRA queue, balancing the workload between approvers and code generators.
• Troubleshoot digital product issues across systems including Salesforce, our CMS, Klopotek, and Hybris, and help document new workflows as they're built.
• Run pricing and eBook availability audits twice a year (May and October) and after annual price increases.
• Distribute agency eBooks and metadata to partners worldwide, and fulfill courseware requests across third-party platforms like Akademos, CEI, Follett, and VitalSource.

Requirements

• An associate's or bachelor's degree in business, operations, information systems, or equivalent hands-on experience.
• 1–3 years of experience in operations, digital asset management, customer support operations, publishing, or logistics.
• Comfort working across multiple digital systems and platforms (e.g., ticketing tools like JIRA, CRM tools like Salesforce, or similar databases and spreadsheets).
• Sharp attention to detail—handling metadata, system codes, inventory records, and catalog audits where accuracy matters.
• A problem-solving mindset for troubleshooting digital access issues, backorders, and fulfillment roadblocks.
• Ability to balance shifting priorities across physical and digital work as our business evolves.
• Clear, professional communication skills for working with internal teams and external vendor partners.
• Experience managing data spreadsheets and performing detailed catalog or metadata audits.

Nice to Have

• Prior experience with ticketing systems (like JIRA), CRM software (like Salesforce), or publishing/inventory databases.
• Advanced Excel or Google Sheets skills.

Pay

Salary Range: $50,000 - $56,000/year.

Schedule

• Standard schedule with occasional overtime.
• Requires periods of close concentration and the ability to multi-task.
• May require working more than 40 hours a week as needed.

Benefits

• Competitive pay and bonus plan.
• Generous health benefits (Medical, Dental, Vision).
• 401k retirement contributions through Fidelity.
• Generous paid time off, sick time, discretionary days, and paid holidays (including International Day for the Elimination of Racial Discrimination, Juneteenth, Indigenous People's Day, and more).
• Employee Assistance Program and Education Assistance Program.
• 100% employer-paid life and AD&D insurance.
• Additional benefits for qualifying same-sex and opposite-sex domestic partners (may require additional documentation).

Work Location

This is a remote position with preference for candidates in the Austin, TX area. Remote work is not available in the following locations: Alaska, Arkansas, Hawaii, Mississippi, South Dakota, West Virginia, Wyoming.

A standard background check applies.