Digital Customer Support Representative

One Goal, One Passion – Growth is Everything at Window Nation. Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, love what you do, and grow with us—both professionally and personally. We know that we all grow together at Window Nation, and we are proud of that.

Responsibilities

• Respond promptly and professionally to customer reviews, comments, and messages across social media and online review platforms.
• Represent the Window Nation brand with a friendly, authentic, and solution-focused voice.
• Identify customer concerns, escalate issues to internal partners, and follow them through to resolution.
• Monitor response timelines and ensure service-level expectations are consistently met or exceeded.
• Maintain accurate business listings and account information across digital platforms.
• Share customer feedback and trends with internal teams to support continuous improvement.
• Assist with creating and publishing engaging organic social media content.
• Support customer incentive and recognition programs.
• Contribute to additional marketing and brand reputation initiatives as needed.

Requirements

• High school diploma, GED, or equivalent.
• Two or more years of customer service, marketing, communications, retail, hospitality, or similar customer-facing experience.

Preferred Qualifications

• Two or more years moderating online communities or responding to customers through digital channels.
• Experience using social media management platforms such as Sprout Social or HubSpot.
• Experience with CRM platforms such as Salesforce.
• Working knowledge of Microsoft Excel or similar spreadsheet applications.
• Strong written and verbal communication skills.
• Commitment to professionalism, accountability, and continuous improvement.

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.