Digital Content Production Manager, IDC Content Studio

Key job responsibilities

• Requestor Relationship Management. Serve as the primary point of contact for requestors within the IDC and across AWS Marketing, managing expectations, communicating project status, and building trusted partnerships.
• Coverage of creative asks, refining project artifacts (Creative Brief, Bill of Materials), and confirming scope before moving into production.
• Present tactical approaches and business rationale to stakeholders and leadership — including documents reviewed at the Manager/Director level.
• Project Coordination & Workflow Management. Manage end-to-end project timelines, resource allocation, and deliverable schedules across multiple concurrent IDP campaigns.
• Establish workback schedules during the Confirmation stage to achieve on-time delivery across all content tiers.
• Cross-Functional Team Leadership. Coordinate between creative, strategy, IDP v-teams, and technical teams to ensure alignment on project goals, timelines, and quality standards.
• Serve as the single-threaded production partner for assigned IDP programs — the most familiar person with content, project nuances, contracts, and talent commitments.
• Agency & Vendor Management. Support the selection, onboarding, and management of external agency and production partners.
• Conduct regular performance reviews with agency partners; escalate risks and flag issues proactively to protect project timelines.
• Budget & Resource Planning. Track project budgets and optimize resource utilization across internal teams and external partners to maximize output quality.
• Develop project plans including steps, timelines, and communication rollout strategies.
• Quality Assurance & Delivery. Implement rigorous review processes to ensure all deliverables meet AWS brand standards, technical specifications, and requestor requirements before final delivery.
• Maintain working knowledge across creative disciplines — video, UX, graphic design, and written content — and proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, XD) for quality assessment.
• Contribute to AI-enabled process improvements and automation opportunities to accelerate content production cycles.
• Proactively identify project risks, develop mitigation strategies, and communicate status updates to senior team members and leadership with clarity and consistency.

About the team

AWS Marketing leads the charge in cloud innovation, inspiring and empowering customers and partners to unlock their cloud potential. We shape AWS's industry perception through compelling narratives that demonstrate our leadership in AI and transformative solutions, while driving customer growth across our vast service portfolio. Join our forward-thinking team in an inclusive, collaborative environment where diverse perspectives and bold thinking thrive.

Basic Qualifications

• Bachelor's degree, or 3+ years of content creation or similar experience
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience with web-based design tooling and project management software (Jira, Wrike, Workfront, etc.)
• Knowledge of Adobe design programs including Photoshop, Illustrator, InDesign
• 4+ years of experience in creative production, content production management, or program management in a marketing or agency environment

Preferred Qualifications

• Experience leading process improvements or operations tool implementations (e.g. digital asset management tool)
• Experience in international content or localization of content
• Experience in B2B technology or cloud marketing environments
• Familiarity with Agile/sprint-based production workflows and content operations frameworks
• Experience managing large-scale, multi-stakeholder programs such as marketing summits, global campaign launches, or integrated demand programs
• Understanding of digital marketing content types including eBooks, paid media, email campaigns, display ads, and video content