Digital Consumer Experience Senior Researcher

About the role

The Digital Consumer Experience group at Sanofi is seeking a proactive and insightful Senior UX Researcher to join their team. This role is instrumental in shaping the user experience by understanding user behaviors, needs, and motivations. The ideal candidate will play a key role in informing design and product strategies to enhance user satisfaction and engagement.

Main Responsibilities

• Research & Execution

  • Design and execute mixed-method research studies (surveys, interviews, usability testing, field observations, diary studies, etc.) that adhere to best practices
  • Conduct foundational research to understand user behaviors, needs, and motivations
  • Select and manage research vendors to ensure study outputs meet team and stakeholder expectations

• Analysis & Synthesis

  • Analyze research data to identify patterns and actionable insights; synthesize findings into clear, decision-ready reports and presentations
  • Create customer journey maps, personas, use scenarios, and other synthetic frameworks that enable team members to understand customer needs, behaviors, and wants

• Experience Strategy

  • Scope experience opportunities, conduct benchmarking, and frame CX/UX problems to inform digital experience strategies
  • Support strategy activation by defining MVP experiences and prioritizing initiatives for implementation

• Stakeholder Engagement & Delivery

  • Present findings and strategic recommendations in a compelling, storytelling manner to internal audiences, including senior leadership
  • Be a passionate advocate for the customer
  • Facilitate workshops, ideation sessions, and empathy exercises to build group consensus and enable evidence-based decision making
  • Collaborate cross-functionally with designers, product owners, and other internal stakeholders to integrate research findings into product and experience decisions

About you

• Basic Qualifications:

  • Experience: Seasoned at conducting research directly informing digital development work and iteration cycles. 5+ years of working as a CX/UX researcher, preferably in a consulting or corporate environment.
  • Research Skills: Proficiency in various CX/UX research methodologies (quantitative and qualitative), including surveys, interviews, usability testing, and field observations.
  • Analytical Skills: Strong ability to analyze and synthesize complex data into actionable insights. Experience using AI to accelerate analysis and insight generation.
  • Collaboration: Demonstrated ability to work closely with cross-functional teams, including designers, product managers, and engineers.
  • Communication: Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders.
  • Education: Bachelors degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Anthropology, or similar). Advanced degree preferred but not required.
  • Technical Proficiency: Familiarity with tools like Adobe, FigJam, and other research and design tools. Fluent in developing visually compelling artifacts (journey maps, personas, etc.).

• Knowledge, Skills & Abilities:

  • Visual Communication: Create compelling research artifacts such as journey maps, personas, and user stories using tools like Adobe, FigJam, or similar.
  • Technical Proficiency: Proficiency in using various research and design tools to plan, analyze, and present findings effectively: Dovetail, Maze, Miro, PowerPoint, etc.
  • Analytical Skills: Strong ability to analyze and synthesize complex data into actionable insights.
  • Communication: Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders.
  • Problem-solving: Ability to think critically and solve problems based on research insights.

• Desired traits:

  • You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company.
  • Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details.
  • Comfortable with change and ambiguity: you are naturally confident in a shifting world.
  • You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation.
  • You have an intellectual curiosity that inspires others around you.
  • Culturally curious and excited to work in an international context.

Pay

All compensation will be determined commensurate with demonstrated experience.

Schedule

Full time