Digital Consulting Client Engagement Manager - 1898 & Co.

About the role

Join 1898 & Co., a part of Burns & McDonnell, as we lead the charge in securing critical infrastructure and shaping the future of industrial cybersecurity. Our team partners with electric utilities and other critical infrastructure organizations to deliver cutting-edge consulting and cybersecurity solutions that protect essential systems and enable innovation.

Responsibilities

• Client Relationship Management & Business Development
• Leverage existing customer relationships inside the company to generate warm leads.
• Follow through on quarterly financial goals by building and advancing opportunities through the sales funnel, ensuring customer satisfaction, and repeat business.
• Solution Positioning & Sales Process
• Lead the positioning of service offerings, including collaborating with partners on strategic plans, target customers, and tailored offering collateral.
• Position for and prepare responses to RFIs and RFPs.
• Service Offering & Process Improvement
• Regularly review and iterate on service offerings messaging to align with customer needs and improve market penetration.
• Review sales and proposal processes, identifying areas to improve for existing offerings.
• Team & Collaboration Support
• Partner with internal teams to provide technical support in larger work engagements.
• Support the recruitment, development, training, and retention of staff by sharing expertise and collaborating with team leaders.
• Help interpret and communicate organizational policies, purposes, and goals to staff.
• Promote overall QA/QC process adherence and foster a culture of continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology or related field.
• Minimum 7 years of related experience (3 or more years identifying and implementing solutions for broad technology systems is preferred).
• Previous roles that engaged with external customers in a consulting capacity.
• Working with clients to deploy/integrate/adopt operational technology platforms.
• Preparing solutions focused on service definition and growth.
• Developing solutions that lead to results with business impact.
• Developing customer relationships and winning work.
• Advancing organization goals and growth.
• Demonstrated Skills include:
• A combination of technical skills and business acumen applied to solve complex customer challenges.
• Consulting experience and ability to manage Technology Implementation projects within the IT and OT space of Utility Clients.
• Knowledge of the Electric Utility Industry as it relates to technology services and implementation in Transmission Planning, Distribution Operations, managing capital projects, grid management systems, data management services and geospatial services.
• Knowledge of enterprise IT architecture and the ability to implement it across many tools & platforms.
• Strong leadership, project management, time management, and problem-solving skills.
• Critical thinking and prioritization of resources to provide the most value to customers.
• Entrepreneurial spirit.
• Ability to adapt to changing environments and make timely decisions.
• Excellent written and oral communication skills.
• Drive to keep skills aligned with industry advancements.
• Strong interpersonal and relationship-building skills.
• Business aptitude and negotiation skills.
• Ability to teach technical concepts and a passion for continuous learning.
• Contracts and commercial acumen to achieve strong financial results.

Benefits

Our extensive benefits package takes care of you so that you can focus on doing great work. From insurance and disability to time off and wellness programs, we provide the tools to meet your needs. As part of being 100% employee-owned, eligible employees participate in our Employee Stock Ownership Plan (ESOP) in addition to our 401(k) retirement program. For more information, please visit the Benefits & Wellness page.

Compensation

$150,000.00-330,000.00 Yearly The expected compensation range for this position is displayed in compliance with all local/state regulations. The expected compensation range for this position is based on a number of factors, including but not limited to: individual education, qualifications, prior work experience and work location. The total annual compensation package will consist of a base salary and eligibility to participate in our discretionary year-end incentive bonus program.

Application Instructions

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

EEO/Disabled/Veterans

We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law. We are proud to be an equal opportunity employer.