Digital Communications Coordinator

Responsibilities

• Develops and produces branded email using the firm’s third-party email system, including recommending imagery in coordination with Marketing Communications for evites and reviewing text and layout with the email review team, reviewing text for best layout.
• Evaluates new requests for production, works with the Business Development Analysts and Managers to obtain more information.
• Creates website postings in coordination with the Website team and incorporates them into e-communications.
• Creates tickets with vendor support for any issues.
• Develops, analyzes, and reports statistical information regarding open rates of e-communications, contact information in firm mailing lists and activity levels in the firm’s Client Relationship Management system (CRM).
• Trains business development team members and other staff on the e-communications process and report metrics available in the firm’s third-party email system.
• Works closely with Marketing Technology team to append existing profile data for better marketing and collaboration opportunities.
• Responds to routine and complex inquiries and conduct primary and secondary research to obtain information.
• Works with team to analyze and track business development activities.
• Affords assistance with monitoring various Marketing Technology Outlook aliases and respond to requests in a timely manner.

Qualifications

• Education: High school diploma or equivalent required. College degree preferred.
• Experience: Minimum of three years’ job related experience required, including internships, preferably in a creative/advertising agency, law firm, professional services, or other client relationship-based organization.
• Proficiency in Microsoft Office required.