Digital Channels Development Program Associate

About the program

FNB's Digital Channels Development Program is designed to build foundational skills in digital product management, customer experience, and payments. Through hands-on experience and structured learning, you will support the development, testing, and performance of digital banking solutions including online and mobile platforms. FNB's Development Programs aim to equip Associates with the skills and experience necessary for a successful transition into integral positions within one of our teams.

Responsibilities

Digital Product Development & Lifecycle Management

• Support Product Managers in the design, development, and enhancement of digital banking experiences, including online and mobile platforms.
• Assist in documenting product features, user requirements, and enhancements.
• Learn how digital products are developed and managed throughout their lifecycle.

Product Analytics & Strategic Insights

• Perform basic analysis of digital channel performance, customer usage trends, and market insights to support product decisions.
• Assist in developing business cases and recommendations for new or improved digital experiences.
• Help transform data into actionable insights to support product strategy.

Customer Experience & Digital Adoption

• Support initiatives that increase adoption and usage of digital channels to attract and retain customers.
• Assist with evaluating customer experience and identifying opportunities for improvement.
• Help execute customer-focused quality assessments and enhancements.

Product Testing & Implementation Support

• Participate in testing digital products, identifying defects, and supporting resolution efforts.
• Assist in implementation activities for new features, enhancements, or system updates.
• Help ensure digital solutions meet functional and user experience standards.

Vendor Management & Digital Strategy

• Assist in evaluating third-party tools and vendors that support digital products.
• Contribute to project tasks, timelines, and documentation related to digital initiatives.
• Gain exposure to vendor management and digital product strategy processes.

Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Requirements

• Analytical Skills: Ability to analyze data and provide insights
• Communication: Excellent verbal, written, and presentation skills
• Organized and Detail-Oriented: Ability to manage multiple tasks with attention to detail
• Tech-Savvy: Proficiency in Microsoft Office and relevant digital tools
• Eager to Learn: Demonstrates a strong willingness to deepen knowledge in best practices
• Adaptability: Demonstrates flexibility and effectiveness when managing changing priorities in a fast-paced environment
• Minimum Education: BA or BS
• Minimum Experience: 0 years

Licensures/Certifications Required: None. Additional Physical Requirements: None. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.