Digital Care Coordinator

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate, EEO, etc. Must preserve all substantive info. We need to parse the job description. Content: - Intro: "A bit about this role: As a Digital Care Coordinator at Devoted Health, you will play a pivotal role..." That's about the role. Could be "About the role" section. - Then "Your Responsibilities and Impact will include:" followed by bullet list (though not bullet but sentences). We'll need to convert to

• . The responsibilities list includes multiple items separated by periods? Let's extract each bullet: 1. Lead real-time digital member support through Portal Chat, delivering accurate, empathetic guidance that resolves member needs efficiently while maintaining a high-quality experience. 2. Manage multiple concurrent conversations while maintaining strong response times and meeting digital service level expectations. 3. Utilize internal tools, knowledge base, and AI-assisted resources to research member questions and provide clear, reliable information. 4. Identify when issues require escalation and create appropriate cases or handoffs to partner teams to ensure members receive timely follow-up and resolution. 5. Contribute to a positive team environment by collaborating with peers and sharing insights that help improve workflows, guidance, and the overall digital member experience. 6. Participate in quality reviews, coaching sessions, and ongoing training to continuously strengthen knowledge, communication skills, and digital service excellence. 7. Adapt to evolving digital tools, workflows, and operational priorities as the Digital Guide program continues to scale and mature. 8. Collaborating closely with peers, clinical partners, and cross-functional teams to resolve member needs end-to-end. Note: The last bullet starts with "Collaborating" maybe duplicate of #5 but okay. - Then "Required skills and experience:" followed by list: - Availability to work variable shifts across multiple time zones, 8am EST – 8pm PST, including weekends. - Demonstrated digital communication proficiency across chat and portal channels, maintaining empathy, clarity, and accuracy - Strong time management and ability to thrive in a fast-paced, multitasking environment. - Resilient, optimistic, and solutions-focused when navigating challenges. - Proven ability to independently navigate resources, make sound decisions, and manage multiple systems/screens. - Comfortable working through ambiguity by asking thoughtful questions, researching across tools and resources, and identifying next best actions to support members effectively. - Minimum 3 years of customer- or patient-facing experience; healthcare or Medicare Advantage experience a plus. - Successfully completes a written communication exercise and a typing test (55+ WPM). - Then "Desired skills and experience:" list: - A genuine desire to make the healthcare experience easier for members — you love to serve and are passionate about helping others. - Strong familiarity with Orinoco appointment workflows and outreach entities. - High level of technology proficiency, with the ability to manage multiple systems, screens, and digital tools simultaneously. - Demonstrated strength in de-escalation, judgment, and problem-solving. - Call center performance metrics that align with tenure and seniority expectations. - Then "Salary range: $23.00 - $28.00 hourly". Then paragraph about pay range etc. We need to include Pay section only if posting actually states them. It does state salary range. So we can have a Pay section with that info. Should we include the explanatory paragraph? It says "The pay range listed for this position is the range the organization reasonably...". That's still about pay. We can include that as prose under Pay. - Then "Our Total Rewards package includes:" list of benefits. That's Benefits section. Should include that. - Then "Our total rewards package is for full time employees only. Intern and Contract positions are not eligible." That's also benefits info. - Then company description etc. That could be "About the role" or maybe "About the company". The instructions say use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. They didn't list About the company. But we could put company description under About the role? Might be okay to include as part of About the role. However we should not invent sections not listed. The list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should only use those headings. We need to map content accordingly. We have: - About the role: intro paragraph about role. - Responsibilities: the list. - Requirements: maybe required skills and experience? Could be "Requirements". Or "Qualifications". The distinction: Required skills and experience likely map to Requirements. Desired skills and experience could map to Qualifications or Skills. But we have both Skills and Qualifications headings available. We need to decide. We have "Required skills and experience" and "Desired skills and experience". Could treat Required as Requirements, Desired as Qualifications. Or we could combine into Skills. But we have both Skills and Qualifications headings; we can use Requirements for required, Qualifications for desired. Skills maybe not needed. But we could also put Skills for desired? However we must not create sections with filler. We have content for both required and desired, so we can make two sections: Requirements (required) and Qualifications (desired). That seems appropriate. - Benefits: total rewards package. - Pay: salary range. - Schedule: maybe not explicitly given. There's mention of variable shifts across multiple time zones, 8am EST – 8pm PST, including weekends. That's schedule info. So we can put Schedule section with that detail. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. We must not include headings with empty content. All have content. We must output only HTML fragment, no /, no markdown fences. We need to use

  for each section heading. Then content: either

  for prose, or

  • for lists. We need to preserve all substantive information; do not invent or summarize away detail. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The job description includes EEO statement at end: "Devoted is an equal opportunity employer..." etc. Must remove that. Also remove "Founded in 2017..." maybe that's company description but not boilerplate; it's substantive about company. Keep it? It's about the company, not role. Might be considered part of About the role? Could be included as part of About the role. It's not boilerplate. Keep. We must also remove lines like "Our Total Rewards package is for full time employees only. Intern and Contract positions are not eligible." That's substantive about benefits eligibility, keep. We must remove "The pay range listed for this position is the range the organization reasonably..." that's still about pay, keep. We must remove "Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package." That's also about pay/compensation, keep? It's still about pay. Keep. We must remove "The actual base salary offered will depend on a variety of factors..." that's also about pay, keep. We must remove "Our total rewards package is for full time employees only. Intern and Contract positions are not eligible." Already considered. We must remove "Founded in 2017, Devoted Health is on a mission..." that's company description, keep. We must remove "Our robust and seamlessly integrated care platform..." keep. We must remove "To continue building upon our mission..." keep. We must remove "Devoted is an equal opportunity employer..." remove. We must remove "We are committed to a safe and supportive work environment..." remove. We must remove "Our management team is dedicated to this policy..." remove. Now craft HTML. Structure:

    About the role

    As a Digital Care Coordinator at Devoted Health, you will play a pivotal role in supporting members through chat portal conversations, helping them navigate their care with clarity and compassion. You’ll partner closely with clinical teams and cross-functional partners to support care coordination needs while also providing accurate, easy-to-understand benefit guidance. In this fast-paced digital environment, you’ll help identify when member concerns need additional support and ensure they are routed or uptiered to the appropriate teams, while maintaining seamless communication and context for follow-through. Through strong written communication, deep product knowledge, and a member-first mindset, you'll contribute to a culture of authenticity, empathy, and excellence as you help members access the care and benefits they need.

    Maybe also include company description after that? Could add another paragraph: "Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience." That's substantive. We'll add as another

    . Then Responsibilities:

    Responsibilities

    • Lead real-time digital member support through Portal Chat, delivering accurate, empathetic guidance that resolves member needs efficiently while maintaining a high-quality experience.
    • Manage multiple concurrent conversations while maintaining strong response times and meeting digital service level expectations.
    • Utilize internal tools, knowledge base, and AI-assisted resources to research member questions and provide clear, reliable information.
    • Identify when issues require escalation and create appropriate cases or handoffs to partner teams to ensure members receive timely follow-up and resolution.
    • Contribute to a positive team environment by collaborating with peers and sharing insights that help improve workflows, guidance, and the overall digital member experience.
    • Participate in quality reviews, coaching sessions, and ongoing training to continuously strengthen knowledge, communication skills, and digital service excellence.
    • Adapt to evolving digital tools, workflows, and operational priorities as the Digital Guide program continues to scale and mature.
    • Collaborating closely with peers, clinical partners, and cross-functional teams to resolve member needs end-to-end.
    Note: last bullet starts with "Collaborating" maybe should be "Collaborate". Keep as is. Then Requirements:

    Requirements

    • Availability to work variable shifts across multiple time zones, 8am EST – 8pm PST, including weekends.
    • Demonstrated digital communication proficiency across chat and portal channels, maintaining empathy, clarity, and accuracy
    • Strong time management and ability to thrive in a fast-paced, multitasking environment.
    • Resilient, optimistic, and solutions-focused when navigating challenges.
    • Proven ability to independently navigate resources, make sound decisions, and manage multiple systems/screens.
    • Comfortable working through ambiguity by asking thoughtful questions, researching across tools and resources, and identifying next best actions to support members effectively.
    • Minimum 3 years of customer- or patient-facing experience; healthcare or Medicare Advantage experience a plus.
    • Successfully completes a written communication exercise and a typing test (55+ WPM).
    Then Qualifications:

    Qualifications

    • A genuine desire to make the healthcare experience easier for members — you love to serve and are passionate about helping others.
    • Strong familiarity with Orinoco appointment workflows and outreach entities.
    • High level of technology proficiency, with the ability to manage multiple systems, screens, and digital tools simultaneously.
    • Demonstrated