Digital Banking Specialist I

About the role

As a trusted community bank in Texas, Guaranty Bank & Trust is seeking a dynamic Digital Banking Specialist. The candidate will be expected to deliver exceptional customer service across all our digital banking platforms, responding promptly to requests for assistance via multiple channels. With the ability to multitask effectively in a fast-paced environment and apply critical thinking skills to anticipate and evaluate outcomes, you will play a crucial role in maintaining the bank's reputation for superior customer service. Join us at Guaranty Bank & Trust as we continue to embrace technological advancements, providing our community with financial solutions. Be a part of our journey, contributing to our mission while growing in a vibrant and forward-looking work environment. The position is based at the Guaranty Bank & Trust Tech Center in Mt Pleasant, TX (101 West Arkansas Street, Mount Pleasant, TX 75455) and requires candidates to live within 45 minutes of this location.

Responsibilities

• Foster a courteous and professional relationship with customers, representing Guaranty Bank & Trust positively.
• Conduct accurate and efficient customer setups across various digital platforms.
• Guide customers verbally through our range of digital banking services.
• Analyze and resolve issues swiftly while ensuring effective communication and thorough documentation.
• Manage inbound and outbound customer service requests, offering solutions to arising problems.
• Troubleshoot online and mobile banking issues, maintaining a strong emphasis on customer satisfaction.
• Handle data entry and ongoing reviews for digital banking activity and change reports, ensuring accuracy and compliance.
• Adapt to new products, processes, and services, showcasing a capacity for quick learning and flexibility.
• Cultivate an in-depth knowledge of our products, services, procedures, and regulations for accurate and informed customer interaction.
• Enhance our customers’ relationship with the bank by ensuring they have access to, and understanding of, all relevant bank features and services.
• Monitor reports and activity to assist in fraud detection, applying critical thinking and foresight.
• Comply with privacy policies and procedures to uphold customer confidentiality and information protection.
• Adhere to all federal, state, and local regulatory rules and regulations, as well as company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform additional duties and tasks as assigned by management.

Requirements

• Excellent written and oral communication skills, enabling clear and concise customer interactions.
• A minimum of one year's experience with key software tools, including Microsoft