Digital Banking Specialist I

Essential Job Functions

• Assists branch employees with Digital Banking related issues.
• Verifies, orders, and processes ATM/debit cards.
• Verifies and enrolls customers in Online and Mobile Banking.
• Verifies and assists customers within online account opening.
• Verifies and performs review on ATM/Mobile deposit review.
• Performs routine maintenance requests from customers and branches on ATM/debit cards.
• Performs routine maintenance requests on customer accounts in Voice and Internet Banking.
• Scaans and indexes Digital Banking forms.
• Answers customer service related telephone calls when necessary.

Knowledge, Skills & Abilities

• Knowledge of online and digital banking systems.
• Knowledge of imaging systems.
• Ability to communicate effectively both verbally and in writing.
• Ability to demonstrate excellent and effective customer service skills.
• Ability to work independently without close supervision.
• Ability to adapt well to change.
• Ability and desire to respond promptly to customer needs.
• Ability to maintain confidentiality.
• Ability to troubleshoot issues on standard, sensitive, and/or complex accounts.
• Ability to demonstrate accuracy, thoroughness, and attention to detail.
• Ability to interact effectively and professionally with management and staff at all levels.
• Ability to train and mentor junior staff.
• Ability to learn, follow, and interpret Bank policies and procedures.
• Ability to work extended hours as necessary to accomplish work objectives.

Basic Qualifications

• A high school diploma or equivalent required.
• Minimum of one (1) year of experience using a computer, including Microsoft Word and Excel, required.
• Experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required.