Digital Assets Vendor and Fiduciary Oversight Director (AVP)

Key Responsibilities

• Supervise a team of associates and supervisors; conduct 1:1s, performance reviews, and career development planning.
• Attract, retain, and develop talent aligned with WM Operations leadership principles.
• Direct daily digital assets oversight support activities, including lifecycle management, reconciliations, and exception resolution.
• Ensure client service escalations are resolved promptly and documented.
• Act as primary liaison with vendors and internal partners (Risk, Technology, Finance) for service level oversight, data integrity and issue resolution.
• Oversee governance and control frameworks, ensuring compliance with firm policies and regulatory standards.
• Implement robust oversight of operational controls and escalation protocols.
• Maintain readiness for BCP events and confirm operational continuity across regions.
• Drive process improvement, automation, and integration projects to enhance efficiency and scalability.
• Contribute to roadmap planning for Digital Asset operations and vendor enhancements.

Preferred Experience

• With crypto or digital asset operations, reconciliations, and vendor management.
• Familiarity with case management and operational reporting tools.
• Background in WM Operations governance and risk frameworks.

Required

• Minimum 4–6 years in governance, oversight or operations leadership within financial services.
• Proven ability to manage high-performing teams and complex operational environments.
• Strong communication and stakeholder management skills; ability to influence across internal and external partners.