Digital Area Service Manager

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, Trane Technologies puts the planet first. Through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. We challenge what's possible for a sustainable world and invite you to join us in making a meaningful impact.

About the role

The Digital Services Area Service Manager will be a key leader in the growth and execution of the Trane Digital Services strategy. This role manages all aspects of the Digital Services Area Team, including service agreement execution and compliance, project execution, customer satisfaction, hiring and training of Controls Technicians, and driving the growth and adoption of Digital Services across our portfolio.

This position can be based in Moon Township, PA; Valley View, OH; Columbus, OH; or Toledo, OH.

Responsibilities

• Partner with peers in goal setting for the Area’s Digital Services plan and be accountable for strategy and performance achievement of the operating plan.
• Oversee all aspects of Digital Service Agreements, warranty execution of controls projects, emergency controls service needs, and project planning for controls quoted work, including identifying and prioritizing projects, work orders, and change requests.
• Collaborate closely with Sales Leaders and Account Managers on revenue and operating income targets.
• Assess Service Controls talent for current and future business needs; develop talent development strategies and workforce plans.
• Serve as a key contact for customers, ensuring satisfaction and managing budgets for assigned projects.
• Meet with sales associates, contractors, and owners to discuss project scope, budgets, performance, and close-out.
• Confirm Trane’s ability to meet project performance and financial requirements by analyzing customer data, project data, and implementation issues.
• Maintain customer satisfaction by investigating concerns, implementing corrective actions, and communicating with customers and staff.
• Establish professional relationships with customers and provide accurate status reports and project reviews.
• Hire, manage, and develop Controls Service Technicians, monitoring their effectiveness and efficiency in relation to customer service and operating plan goals.
• Flexibility to work outside normal work hours or weekends as required.
• Regular travel with some overnight travel required.

Requirements

• Bachelor’s degree in engineering, engineering technology, business, or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
• Minimum of four (4) years’ experience in an industrial sales business setting.
• Minimum of three (3) years’ experience in managing teams of people, processes, and budgets.
• Knowledge of Salesforce preferred.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations (e.g., DUI, Hit & Run, License Suspension, Reckless/Careless Driving) or multiple smaller infractions/preventable collisions in the previous 3 years.
• This is a safety-sensitive role, which may require additional drug screening.

Pay

Annual base salary range: $90,900.00 - $130,059.99. This is a salaried position with incentive eligibility. Actual compensation will depend on factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Benefits

• Benefits begin on day one for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family-building benefits, including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options for volunteer and parental leave.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

Note: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.