Digital Application Service Tech

About the role

This position serves as the field service installation and troubleshooting expert on the full line of Caterpillar Digital Technology Products and supporting infrastructure (Product Link hardware/ VisionLink Productivity applications) and machine health telematics, supporting the company's vision of working as "One Professional Team."

Responsibilities

• Completes detailed service reports in a timely manner
• Provides assistance in warehouse with testing and upgrading Product Link technology components
• Properly completes all needed paperwork and forms, labels and returns all warrantable parts (including shipping components and parts to WECo stores, repair centers, or factory locations)
• Maintains electronic and hard copy libraries of needed technical service literature
• Responds in a timely manner to customer technical and support calls
• Communicates with customers regarding installations and location of machine
• Provides on-site or call-in service support for customer purchased extended support agreements
• Tracks and reports product problems to appropriate Wagner and Caterpillar factory contacts
• Aids service managers in making customer, dealer, and manufacturer policy settlement decisions
• Communicates possible sales and upgrades leads to the appropriate sales staff
• Activates Caterpillar Software Enable Attachments (SEA) on Caterpillar machines as needed
• Registers Product Link hardware with Caterpillar prior to installation
• Learns and becomes self-sufficient in the various suppliers' websites, price books, and manuals
• Installs Asset management products
• Supports Caterpillar Technology System demos to both internal and external customers (develops a good working relationship with customer's operating personnel and provides training and refreshers as needed)

Requirements

• High School Diploma or GED
• Some College or Trade School preferred
• 3+ years Mechanical/ heavy equipment experience

Qualifications

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 60 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math/accounting skills
• Safety & Product Knowledge
• Basic knowledge troubleshooter
• Basic knowledge in Electrical Systems
• Understanding of GPS
• Basic knowledge of Microsoft Word and Excel
• Basic knowledge of DBS
• Intermediate knowledge of ET/SIS/SIS Web/STW

Skills

• Basic knowledge troubleshooter
• Basic knowledge in Electrical Systems
• Understanding of GPS
• Basic knowledge of Microsoft Word and Excel
• Basic knowledge of DBS
• Intermediate knowledge of ET/SIS/SIS Web/STW

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions savings, accounts, loans, VISA card, and more
• Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

Pay

$61,665.61 - $84,845.00 Annually

Schedule

75-100% travel required

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 60 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math/accounting skills
• Safety & Product Knowledge

Travel Requirements

75-100%

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.