Digital Adoption SME (PeopleSoft SME)

Key Responsibilities

• Lead the design and implementation of digital adoption strategies for PeopleSoft and related enterprise applications.
• Configure and manage digital adoption platforms (e.g., WalkMe, Whatfix) to deliver in-application guidance and training.
• Collaborate with change management and training teams to develop integrated user adoption programs.
• Analyze user journeys, transaction pain points, and support trends to identify opportunities to improve the PeopleSoft user experience and increase successful task completion.
• Serve as the primary SME for PeopleSoft functionality, configuration, and user experience.
• Develop digital adoption content, including guided walkthroughs, step-by-step prompts, field-level help, announcements, knowledge links, embedded support content, smart tips, and self-help resources.
• Provide recommendations for PeopleSoft UX improvements to enhance user adoption.
• Collaborate with functional and technical teams to ensure digital adoption content remains accurate through system changes, releases, and enhancements.

Requirements

• Bachelor's in Computer Science, Information Systems, or related field.
• 7+ years of PeopleSoft experience, including a strong understanding of end-user workflows and business process execution.
• 3+ years of experience in digital adoption, user enablement, change management, or in-application training solutions.
• Hands-on experience designing or administering Oracle Guided Learning (OGL), WalkMe, Whatfix, or similar digital adoption platforms.
• Strong written and verbal communication skills, with the ability to translate system functionality into clear, user-friendly guidance.
• Able to work effectively across business, training, functional, and technical teams.
• Must be a U.S. Citizen.
• Must possess an active Secret security clearance or be able to obtain one.

Desired Skills

• Experience with Oracle Guided Learning (OGL) in Oracle or PeopleSoft enterprise environments.
• OGL, WalkMe Certified Builder, or equivalent DAP certification.
• PeopleSoft HCM or Financials functional certification.
• Experience leading digital adoption programs within DoD or federal agency environments.
• Experience supporting ERP modernization, upgrades, or transformation initiatives.
• Familiarity with user experience (UX) design principles.