Digital Account & Project Manager

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Lead onboarding, campaign kickoffs, and ongoing strategy discussions
• Develop a deep understanding of client business models, goals and KPIs
• Communicate performance insights clearly and confidently
• Proactively identify growth opportunities and areas for optimization
• Drive client satisfaction, retention and long-term partnerships
• Own project scopes, timelines, deliverables, and execution plans
• Cook up internal teams across paid media, organic, email, social, etc.
• Ensure campaigns launch on schedule and align with strategic objectives
• Facilitate internal status meetings and maintain team accountability
• Identify risks early and proactively solve problems
• Manage scope changes and ensure alignment with agreed-upon deliverables
• Translate business objectives into actionable marketing strategies
• Collaborate with channel specialists to ensure tactical alignment
• Review campaign performance reports for accuracy and insight
• Maintain KPIs and ensure initiatives are driving measurable results
• Recommend adjustments based on performance data and trends
• Maintain organized documentation, briefs and reporting frameworks
• Improve workflows and processes to increase efficiency
• Support resource planning and workload management
• Ensure clarity between client expectations and internal execution

Requirements

• 3–6+ years of experience in digital marketing account management, project management, or a similar client-facing role
• Experience working with performance marketing or lead generation accounts
• Strong understanding of digital marketing channels (paid search, paid social, lead generation, CRO, etc.)
• Proven ability to manage multiple clients and deadlines simultaneously
• Experience using project management platforms (Asana, ClickUp, Monday, etc.)
• Strong analytical skills and ability to interpret marketing performance data
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail