Digital Account Manager

What We Do

We help the world’s biggest brands drive customer acquisition, loyalty, and engagement with emotionally engaging, experience-led rewards. From global banks to CPGs, our programs are designed to shift behavior, boost ROI, and build genuine brand love – at the fraction of the cost of discounting and cash offers.

Our Platform

We deliver personalized campaigns at scale with live data, smart insights, and seamless customer journeys using our all-in-one program platform, COSMOS.

About the Team

We are a dynamic and collaborative team of marketers, creatives, and strategists who care about doing great work and having fun while we do it. We have a collective of 400+ people across 15 global hubs, celebrating bold thinking, empowering growth, and championing a culture that helps people thrive.

What You’ll Be Doing

• Leading the end-to-end delivery of digital projects, from scoping through launch and post-launch optimization.
• Managing website builds, promotional microsites, and digital campaign implementations.
• Cooking up technical projects like CRM programs, API integrations, data feeds, customer journeys, and platform enhancements.
• Working closely with developers, designers, solution architects, and third-party technology partners to deliver seamless digital experiences.
• Translating client requirements into clear technical briefs and project plans.
• Managing project timelines, budgets, risks, dependencies, and stakeholder communications.
• Serving as the go-to person for coordinating sweepstakes, promotional campaigns, and reward programs, ensuring all technical and operational requirements are met.
• Facilitating requirements gathering, solution workshops, and project kick-offs.
• Ensuring all solutions meet quality standards through testing, UAT, and launch readiness.
• Analyzing campaign performance and digital metrics to identify opportunities for continuous improvement.
• Collaborating with our Account Management, Sales, Creative, and Customer Service teams to deliver exceptional client experiences.

Who We Are Looking For

We’re looking for a motivated, commercially minded Account Manager who thrives on building strong client relationships, spotting opportunities, and helping deliver outstanding work for both our clients and our business.

Requirements

• Experienced or familiar with website creation, or with platforms such as Squarespace or WordPress.
• Strong account management experience in marketing, loyalty, or digital solutions.
• A confident communicator who can build trust with clients and colleagues alike.
• Commercially minded with a knack for spotting growth opportunities.
• Organized, proactive, and solutions focused.
• Comfortable working with data to generate insights and recommendations.