Digital Account Manager

The Role in Brief

The Role in Brief:

The Digital Account Manager plays a pivotal role in delivering bespoke and complex digital campaigns for our flagship US strategic client. This is a unique opportunity to join a rapidly expanding media agency, advise prestigious clients in the higher education sector on their digital advertising, and have a lasting impact on students furthering their education.

Primary Responsibilities

• Lead the senior relationship for the strategic account to understand campaign brief requirements and communicate goals internally
• Advise the client on media buying and strategy and take ownership of the successful delivery
• Spot opportunities to unlock growth of the account across paid media, turning these ideas into action
• Manage client budgets, produce project schedules and report on campaign performance
• Work with the wider team on new business pitches and present to potential clients to win future accounts
• Inspire, motivate, and develop team members to deliver quality campaigns that excite our clients
• Work with our ambitious and dedicated Paid Media specialists on exciting campaigns
• Travel to client sites as and when required to deliver review meetings.

Basic Qualifications

• 5+ years of experience in account management, client services, or digital marketing
• 3-4+ years of experience owning client relationships
• Experience managing multiple clients simultaneously
• Agency experience working in a client services role
• A strong understanding of key paid media channels (PPC, Paid Social, Display etc.) to shape campaign progress and drive results
• A highly energetic presence to engage clients and build rapport, while galvanizing our team to deliver powerful campaigns
• A passion for planning, pitching, and winning new business
• Fantastic attention to detail, organizational skills, and a calm presence to deliver under pressure
• The ability to build long-term relationships and shape the media and marketing strategy for our global partners

Ideal Qualifications

• Bachelor’s degree preferred
• Experience managing a large portfolio of 4–8 clients with varying budgets
• Previous experience of the setup and implementation of paid media campaigns would be helpful; however it is not a must, in this role
• An understanding of the creative process within an agency would be beneficial
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

Benefits

Benefits:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities