Digital Accessibility Trainer / Instructor

About the role

The successful candidate will become a core member of Promet’s accessibility training team, delivering our curriculum to cities, counties, special districts, universities, and other public-sector organizations on a recurring basis.

Responsibilities

• Deliver Promet’s Digital Accessibility Training Curriculum to client staff through instructor-led sessions (in-person at client facilities and/or live virtual), covering modules on foundations, Word, PDF, HTML, social media, multimedia, testing, procurement, and governance
• Adapt delivery to each client’s audience: hands-on workshops for content editors and developers, executive briefings for leadership, and role-specific deep dives for specialized staff
• Customize training examples using each client’s actual web pages, documents, forms, CMS, and social media accounts rather than relying solely on generic samples
• Conduct live demonstrations of assistive technology (screen readers, keyboard navigation, magnification) to show participants how people with disabilities experience their content
• Administer module-level knowledge checks and practical assessments to verify applied competency
• Manage training logistics in coordination with Promet’s account management team, including scheduling across client departments, room/platform setup, and materials distribution
• Contribute to the ongoing development and refinement of Promet’s reusable training curriculum based on field experience, participant feedback, and evolving standards and regulations
• Create client-specific customizations (branded slide decks, exercises using client content, CMS-specific instructions) that can be templated for efficiency across similar engagements
• Document lessons learned and reusable patterns from each engagement to improve delivery quality for future clients
• Stay current with WCAG updates, DOJ guidance, assistive technology releases, and platform accessibility feature changes, and incorporate updates into curriculum materials
• Advise client teams on establishing digital accessibility policies, content publishing standards, and pre-publish checklists aligned with WCAG 2.1 AA and DOJ guidance
• Guide client staff through legacy document triage (archive, remediate, replace with HTML, rebuild) using the DOJ’s exception criteria
• Review vendor VPATs/ACRs and advise procurement staff on contract language for accessibility requirements
• Escalate complex technical or legal questions to Promet’s senior accessibility consultants when issues exceed the training scope
• Track training completion by department, role, and module for each client engagement, and deliver progress reports on Promet’s agreed cadence
• Provide post-engagement summaries documenting training delivered, competency levels observed, remaining gaps, and recommendations for follow-on services
• Support Promet’s business development by participating in pre-sales calls, scope definition, and proposal development when training expertise is needed to close an engagement
• Represent Promet Source professionally in all client interactions, maintaining brand standards and client relationship quality

Requirements

• Minimum 3 years of direct experience delivering digital accessibility training to adult learners in professional, government, or higher-education settings
• Minimum 3 years of hands-on experience conducting WCAG-based accessibility audits, including both automated and manual testing with assistive technology
• Demonstrated working knowledge of WCAG 2.1 Level AA success criteria, sufficient techniques, and common failures, with the ability to explain each in plain language to non-technical audiences
• Practical experience creating and remediating accessible content in Microsoft Word, Adobe Acrobat Pro (PDF forms and documents), and HTML/CSS/ARIA
• Experience with at least two screen readers (e.g., NVDA, JAWS, VoiceOver, TalkBack) and the ability to demonstrate them live in a training setting
• Thorough understanding of WCAG 2.1 and familiarity with WCAG 2.2, including the four POUR principles, conformance levels, and the conformance model
• Working knowledge of HTML5 semantic elements, ARIA roles/states/properties, CSS layout, and how these interact with assistive technology
• Proficiency with accessibility testing tools: axe DevTools, WAVE, Lighthouse, Colour Contrast Analyser, and Adobe Acrobat’s Accessibility Checker
• Able to evaluate PDF tag structure, reading order, form field associations, and document properties in Acrobat Pro
• Understanding of social media platform accessibility features across major platforms (Facebook, Instagram, X/Twitter, YouTube, LinkedIn)
• Familiarity with captioning workflows, SRT/VTT file formats, and live captioning in Zoom and Microsoft Teams
• Understanding of ADA Title II as it applies to state and local government digital content, including the 2024 DOJ final rule, the Small Entity Compliance Guide, and DOJ’s First Steps resource
• Understanding of ADA Title III and Section 508 requirements as they apply to Promet’s private-sector and federal clients
• Ability to accurately distinguish between legal requirements (WCAG 2.1 AA under DOJ rule), recommended best practices (WCAG 2.2), and general ADA obligations (effective communication, equal access) — and to explain those distinctions clearly to clients without overclaiming or underrepresenting risk
• Awareness of ongoing regulatory developments, including the DOJ Interim Final Rule under OIRA review and state-level accessibility laws (California Unruh Act, Colorado HB 21110, etc.)
• Demonstrated ability to teach complex technical material to non-technical audiences using plain language, practical examples, and hands-on exercises
• Experience designing and delivering training in multiple formats: in-person workshops, live virtual sessions, recorded video tutorials, and written job aids
• Strong facilitation skills with the ability to manage diverse classroom dynamics across varying technical backgrounds and comfort levels
• Professional client-facing demeanor with the ability to represent Promet Source as a trusted advisor; comfortable interacting with elected officials, city managers, IT directors, and frontline staff
• Excellent written communication skills for developing training materials, quick-reference guides, client reports, and assessment instruments
• Cultural competence and sensitivity when discussing disability, assistive technology, and the experiences of people with disabilities
• Self-directed work style: able to manage a personal schedule across multiple concurrent client engagements, meet deadlines, and communicate proactively with Promet’s project management team
• Current IAAP certification: Certified Professional in Accessibility Core Competencies (CPAC), Certified Professional in Web Accessibility (CPWA), or Web Accessibility Specialist (WAS)
• DHS Trusted Tester certification or equivalent Section 508 testing credential
• Prior experience training state or local government staff (cities, counties, special districts, public universities)
• Experience with Drupal, WordPress, or other CMS platforms commonly used in government and higher education
• Experience developing or contributing to organizational accessibility policies and governance frameworks
• Experience with large-scale PDF remediation projects and document management system accessibility
• Familiarity with Promet Source’s accessibility practices and standards

Qualifications

• Minimum 3 years of direct experience delivering digital accessibility training to adult learners in professional, government, or higher-education settings
• Minimum 3 years of hands-on experience conducting WCAG-based accessibility audits, including both automated and manual testing with assistive technology
• Demonstrated working knowledge of WCAG 2.1 Level AA success criteria, sufficient techniques, and common failures, with the ability to explain each in plain language to non-technical audiences
• Practical experience creating and remediating accessible content in Microsoft Word, Adobe Acrobat Pro (PDF forms and documents), and HTML/CSS/ARIA
• Experience with at least two screen readers (e.g., NVDA, JAWS, VoiceOver, TalkBack) and the ability to demonstrate them live in a training setting
• Thorough understanding of WCAG 2.1 and familiarity with WCAG 2.2, including the four POUR principles, conformance levels, and the conformance model
• Working knowledge of HTML5 semantic elements, ARIA roles/states/properties, CSS layout, and how these interact with assistive technology
• Proficiency with accessibility testing tools: axe DevTools, WAVE, Lighthouse, Colour Contrast Analyser, and Adobe Acrobat’s Accessibility Checker
• Able to evaluate PDF tag structure, reading order, form field associations, and document properties in Acrobat Pro
• Understanding of social media platform accessibility features across major platforms (Facebook, Instagram, X/Twitter, YouTube, LinkedIn)
• Familiarity with captioning workflows, SRT/VTT file formats, and live captioning in Zoom and Microsoft Teams
• Understanding of ADA Title II as it applies to state and local government digital content, including the 2024 DOJ final rule, the Small Entity Compliance Guide, and DOJ’s First Steps resource
• Understanding of ADA Title III and Section 508 requirements as they apply to Promet’s private-sector and federal clients
• Ability to accurately distinguish between legal requirements (WCAG 2.1 AA under DOJ rule), recommended best practices (WCAG 2.2), and general ADA obligations (effective communication, equal access) — and to explain those distinctions clearly to clients without overclaiming or underrepresenting risk
• Awareness of ongoing regulatory developments, including the DOJ Interim Final Rule under OIRA review and state-level accessibility laws (California Unruh Act, Colorado HB 21110, etc.)
• Demonstrated ability to teach complex technical material to non-technical audiences using plain language, practical examples, and hands-on exercises
• Experience designing and delivering training in multiple formats: in-person workshops, live virtual sessions, recorded video tutorials, and written job aids
• Strong facilitation skills with the ability to manage diverse classroom dynamics across varying technical backgrounds and comfort levels
• Professional client-facing demeanor with the ability to represent Promet Source as a trusted advisor; comfortable interacting with elected officials, city managers, IT directors, and frontline staff
• Excellent written communication skills for developing training materials, quick-reference guides, client reports, and assessment instruments
• Cultural competence and sensitivity when discussing disability, assistive technology, and the experiences of people with disabilities
• Self-directed work style: able to manage a personal schedule across multiple concurrent client engagements, meet deadlines, and communicate proactively with Promet’s project management team
• Current IAAP certification: Certified Professional in Accessibility Core Competencies (CPAC), Certified Professional in Web Accessibility (CPWA), or Web Accessibility Specialist (WAS)
• DHS Trusted Tester certification or equivalent Section 508 testing credential
• Prior experience training state or local government staff (cities, counties, special districts, public universities)
• Experience with Drupal, WordPress, or other CMS platforms commonly used in government and higher education
• Experience developing or contributing to organizational accessibility policies and governance frameworks
• Experience with large-scale PDF remediation projects and document management system accessibility
• Familiarity with Promet Source’s accessibility practices and standards

Skills

• Direct experience delivering digital accessibility training to adult learners in professional, government, or higher-education settings
• Hands-on experience conducting WCAG-based accessibility audits, including both automated and manual testing with assistive technology
• Working knowledge of WCAG 2.1 Level AA success criteria, sufficient techniques, and common failures
• Practical experience creating and remediating accessible content in Microsoft Word, Adobe Acrobat Pro (PDF forms and documents), and HTML/CSS/ARIA
• Experience with at least two screen readers (e.g., NVDA, JAWS, VoiceOver, TalkBack)
• Thorough understanding of