Digital Accessibility Support Specialist

We need to output HTML fragment with sections: About the role? The posting includes Position Summary, duties, qualifications, etc. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only when posting has real specific content. We have: - Position Summary (description of PSU, OIT, role). Could map to "About the role" or maybe "Position Summary". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content accordingly. We have duties broken into categories with percentages: Consultation, Training, and Support (30%); Digital Accessibility Resource Management (20%); Team Support and Related Projects (20%); Information Technology (IT) Contract Reviews (20%); Other Duties as Assigned (10%). That's responsibilities. We have Minimum Qualifications and Additional Minimum Qualifications (list). That's Requirements/Qualifications. We have Preferred Qualifications (list). Could be Skills or Qualifications. We have OIT Attributes for Success and Key Cultural Competencies (maybe Skills or Requirements). Could be included under Skills. We have Work Days/Hours: On campus Monday-Friday, 8am-5pm. Up to one day remote, with approval. That's Schedule. We have Total Compensation Range & Benefits Statement: salary range $48,852-$73,500 per year, benefits description. That's Pay and Benefits. We need to avoid boilerplate like EEO, application instructions, etc. Remove those. We need to preserve all substantive info. Not invent. We need to output only HTML fragment, no /, no markdown fences. We need to use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to decide sections: About the role (position summary), Responsibilities (duties), Requirements (minimum qualifications), Qualifications (maybe preferred qualifications?), Skills (maybe OIT Attributes and Cultural Competencies), Benefits, Pay, Schedule. But we must not create sections with filler like "commensurate with experience". We have actual content for each. We need to ensure we don't duplicate content. Let's extract content: About the role: Position Summary paragraphs: description of PSU, OIT, role summary. Could combine. We have two paragraphs: first about PSU, second about OIT, third about role summary. We'll combine into prose. Responsibilities: list of duty categories with percentages and bullet details. We'll create

  with each duty as
  • containing the description (including percentages). Could also embed percentages inside. Requirements: Minimum Qualifications from Classification + Additional Minimum Qualifications For This Position. We'll combine into a list. Qualifications: Preferred Qualifications list. Skills: OIT Attributes for Success (Coaching, Communication, Emotional Intelligence, Proactive, Teamwork) and Key Cultural Competencies (list). Could combine into a Skills section. Benefits: benefits package description: 95% premium-paid healthcare; generous retirement and vacation package; reduced tuition rates for employees, spouses, or dependents at any of the Oregon Public Universities. Also mention Total Compensation Calculator link? Might be considered boilerplate? It's substantive. We'll include. Pay: salary range $48,852-$73,500 per year, starting salary may be negotiable above range dependent on knowledge etc. We'll include that. Schedule: Work Days/Hours: On campus Monday-Friday, 8am-5pm. Up to one day remote, with approval. We must not include application instructions, background check, etc. Those are boilerplate? The instruction says remove application instructions. So we will omit "You will need to pass a background check..." etc. Also remove "Additional Information" about accommodation request etc. That's application instructions? It's about accommodation request; might be considered boilerplate? Probably remove. We also need to remove duplicated lines, cookie/navigation/legal/EEO etc. Not present. Now produce HTML. Structure:

    About the role

    ... combined summary ...

    Responsibilities

    • Consultation, Training, and Support (30%): Triage and support incoming digital accessibility service requests and coordinate third-party remediation for PSU’s public-facing and internal, non-instructional digital resources. Provide expert consultation on accessible digital procurement, design, and management across OIT and university-wide projects. Collaborate with campus partners and support staff to meaningfully contribute to PSU’s continued digital accessibility maturity. Drive institutional capacity building through programs such as the International Association of Accessibility Professionals (IAAP) cohort, PDF Spring Cleaning event, and Digital Accessibility Liaison (DAL) Group. Develop and deploy digital accessibility workshops and trainings to support the PSU community.
    • Digital Accessibility Resource Management (20%): Stay current on evolving digital accessibility standards to ensure high-quality, up-to-date support and training content. Develop and continuously refine accessible, inclusive self-support resources (e.g., articles, checklists, templates, videos, etc.) and training materials for the PSU community. Additionally, collaborate with the DAC team to monitor Siteimprove quality assurance and accessibility reports to maintain and improve the usability of the OIT website.
    • Team Support and Related Projects (20%): Prioritize and complete daily tasks and project assignments on schedule while providing expert insights to advance team goals. Participate in complex projects with cross-campus stakeholders to advance understanding of digital accessibility and compliance. Report regularly on project statuses and challenges. Cultivate key relationships across OIT, PSU, and partner institutions. Actively support a people-first, inclusive team culture while establishing clear customer expectations to maintain a sustainable, balanced workload.
    • Information Technology (IT) Contract Review (20%): Execute IT service and solution contract reviews by evaluating vendor documentation against WCAG 2.X standards to assess baseline digital accessibility risk. Collaborate with OIT and the central contracts office to streamline procurement workflows, improve guidance materials, and ensure regulatory compliance. Support campus stakeholders and vendors with digital accessibility risk management and remediation roadmapping. Investigate reported barriers in OIT systems and support application administrators in remediating them.
    • Other Duties as Assigned (10%): Perform other duties as assigned.
    Note: "Other Duties as Assigned (10%)" we need to keep but we don't have detail; we can just note "Other duties as assigned." That's okay.

    Requirements

    • Basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
    • Demonstrate understanding of digital accessibility regulations and standards (e.g., the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Web Content Accessibility Guidelines (WCAG) 2.X)
    • Experience creating, validating, and remediating digital resources in Google Workspace, Microsoft Office, Portable Document Format (PDF), and HTML, in accordance with WCAG Guidelines 2.X, Level A and AA
    • Hands-on experience using industry-leading screen reading software such as JAWS, NVDA, and/or Voiceover to validate accessibility for digital products
    • Ability to close read, evaluate, and interpret a WCAG-based Voluntary Product Accessibility Template (VPAT), communicating relative risk to procurement parties
    • Ability to build meaningful partnerships with PSU digital accessibility stakeholders and OIT colleagues in a collaborative, team-oriented environment
    • Desire and commitment to a people-first culture—prioritizing effective communication, trust-building, celebration of differences, etc.
    • Ability to independently organize and execute multiple projects and tasks within a team environment—collaborate on complex decisions and prioritize work as needed
    • Experience providing direct customer support and expertise—communicating effectively both orally and in writing to both technical and non-technical audiences
    • Ability to synthesize and translate complex technical concepts into concise, user-friendly written formats (e.g., best-practice guidelines, support articles, training materials, etc.)

    Qualifications

    • Direct experience with HTML, CSS, JavaScript, ARIA, and mobile or web content management systems
    • Ability to lead and/or manage complex projects—collaborating effectively with others on requirements development, prioritization, and tracking
    • Oral communication skills including presenting in front of audiences and effectively delivering technical concepts to diverse and non-technical audiences
    • Experience providing oversight for IT accessibility solutions in a higher education environment
    • Hands-on experience working with or supporting other industry-leading assistive technologies such as Dragon Naturally Speaking, Kurzweil, Read&Write, or Zoomtext, etc.
    • Professional experience utilizing automated accessibility audit and quality assurance tools and processes
    • Record of exceptional customer service that creates a welcoming and supportive environment
    • Review solutions and processes critically to make recommendations for continuous improvement
    • Experience working directly with people with disabilities or lived experience as an assistive technology user
    • Experience with work management and issue tracking systems such as Jira or Jira Service Management
    • Certification such as a Certified Professional in Web Accessibility (CPWA) by the International Association of Accessibility Professionals (IAAP) or Section 508 Trusted Tester by the Department of Homeland Security

    Skills

    • Coaching: appropriately give, accept, and incorporate feedback from others.
    • Communication: exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT.
    • Emotional Intelligence: possess the capacity to be aware of, manage, and express emotions; handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
    • Proactive: recognize and initiate opportunities to take action and prevent potential problems and threats.
    • Teamwork: identify with the larger organizational team and your role within it; share resources, respond to requests, and support organizational strategy.
    • Key Cultural Competencies: creates an environment that acknowledges, encourages and celebrates differences; functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds; seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement; adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct; contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

    Benefits

    • 95% premium-paid healthcare
    • Generous retirement and vacation package
    • Reduced tuition rates for employees, spouses, or dependents at any of the Oregon Public Universities

    Pay

    The starting salary rate for this position is between $48,852 and $73,500 per year. The starting salary may be negotiable above this range; however, it is dependent upon the knowledge, experience, skills, and abilities of the chosen candidate, the budget of the hiring department, and approval from human resources.

    Schedule

    On campus Monday-Friday, 8am-5pm. Up to one day remote, with the approval of the supervisor.

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