Digital Accessibility Specialist

About the role

The Massachusetts Department of Transportation’s (MassDOT) Digital Services Department is responsible for supporting the accessibility of online information and services of the Secretariat. We provide excellent customer service and sound guidance in support of MassDOT’s public facing websites, intranet and other digital related content and information.

Responsibilities

• Serve as a subject matter expert on digital accessibility, supporting MassDOT's accessibility program and initiatives.
• Research and stay current on accessibility standards, regulations, and best practices, including ADA Title II and WCAG requirements.
• Promote accessibility awareness and advocate for inclusive digital experiences across the organization.
• Affiliate in developing accessibility communication plans, resources, and knowledge repositories.
• Lead accessibility audits of websites, applications, and digital assets to ensure compliance with WCAG 2.1 A and AA standards.
• Document audit findings and partner with project teams to remediate accessibility issues.
• Maintain audit testing plans and recommend improvements to testing methodologies, tools, and processes.
• Track active audits, archive completed assessments, and support digital asset inventory management.
• Assist in developing and maintaining digital accessibility standards, policies, and governance processes.
• Establish checkpoints and oversight practices to ensure accessibility requirements are incorporated throughout project lifecycles.
• Evaluate risks, provide recommendations to support a mature accessibility program, and ensure digital content and services align with Commonwealth accessibility policies and best practices.
• Advise internal teams, developers, content contributors, and vendors on accessibility requirements and implementation strategies.
• Perform accessibility testing using tools such as WAVE, ARC Toolkit, Accessibility Insights for Web, and WebAIM Contrast Checker.
• Conduct testing with assistive technologies including NVDA, JAWS, Dragon Naturally Speaking, and ZoomText.
• Support content, software, and application teams in integrating accessibility into design, development, and maintenance processes.
• Develop accessibility resources, procedures, and guidance documentation.
• Create clear and concise reports summarizing accessibility findings, recommendations, and remediation strategies.
• Deliver training and educational materials to increase accessibility awareness and compliance across MassDOT.
• Aid stakeholders with understanding accessibility responsibilities and requirements.
• Partner with the Secretariat Accessibility Officer, Digital Services team, IT departments, vendors, and business stakeholders.
• Build effective working relationships across MassDOT to support accessibility initiatives.
• Facilitate meetings, lead discussions, and drive consensus among diverse stakeholder groups.
• Manage multiple projects simultaneously while adhering to timelines, budgets, and department standards.
• Support accessibility projects from concept through completion.
• Prioritize assignments and deliverables in a fast-paced, deadline-driven environment.
• Analyze complex information, identify opportunities for improvement, and recommend solutions.
• Contribute to the ongoing enhancement of MassDOT's digital accessibility program.

Requirements

• Experience applying accessibility, usability, and user experience principles to website content, applications, and digital communications.
• Strong knowledge of ADA Title II, WCAG 2.1 A/AA standards, Plain Language requirements, and digital accessibility regulations.
• Hands-on experience testing with assistive technologies such as NVDA, JAWS, Dragon Naturally Speaking, and ZoomText.
• Ability to research industry practices, analyze information, solve problems, and prepare concise reports.
• Strong project coordination, meeting facilitation, and stakeholder engagement skills.
• Proven ability to work effectively in cross-functional environments and build consensus.
• Excellent written, verbal, organizational, and communication skills.
• Exceptional attention to detail and quality control.

Preferred Training and Certifications

• W3C Digital Accessibility Foundations – Introduction to Web Accessibility or similar accessibility training.
• IAAP certifications including: Web Accessibility Specialist (WAS), Certified Professional in Web Accessibility (CPWA), Accessible Document Specialist (ADS).

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.