DIFM Marketing Admin (Remote)

About the role

The DIFM Marketing Admin (MAD) is an essential part of FMG’s Concierge Services team, supporting advisors who rely on FMG to execute their marketing for them. This role sits behind the scenes — building and publishing content, keeping calendars running on time, solving client problems, and making sure every DIFM member’s digital presence stays polished and consistent.

• Content Scheduling & Execution
• Schedule monthly marketing calendars for DIFM clients — blogs, emails, and social media posts — on time, every month
• Schedule custom blogs, emails, and social media posts as requested
• Schedule social assist posts on a weekly cadence
• Assist with calendar execution and coordination alongside the broader Concierge team
• Website Support
• Complete website edits on behalf of DIFM clients
• Coordinate with developers on more complex website changes
• Client Support
• Provide timely, helpful support to clients through live chat
• Address questions related to products, services, and general company information
• Escalate complex issues to the right people quickly and cleanly
• General
• All other duties as assigned

Responsibilities

• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Qualifications

• Experience in a client-facing or marketing operations role, preferably in a SaaS or digital services environment
• Familiarity with content scheduling, website management, or digital marketing workflows
• Comfortable picking up new tools and technology quickly — you don’t need everything handed to you
• Experience with HubSpot preferred but not required
• Excellent written and verbal communication skills
• A proactive problem-solver with strong critical thinking skills — you dig for the right answer and ask for help when you need it
• Quick learner who adapts easily to changing environments and new tools
• Able to work independently and collaboratively depending on what the moment calls for
• A true passion for exceptional client service — you actively look for ways to make every interaction positive and memorable
• Listens carefully and works collaboratively to help anyone who needs it
• Caring, positive, and adaptable — you stay supportive even when things get stressful
• A self-directed learner who takes initiative
• Proficiency in English (speaking, understanding, reading, and writing) required

Skills

• Proficiency in English (speaking, understanding, reading, and writing) required

Pay

$40,000-$45,000; depending on experience and skill set

Schedule

Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor