Dietary Assistant Full-Time

About the Role

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities — that means not only when you are sick but keeping you well. MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home. In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times — the nation’s most prestigious award for nursing excellence.

Responsibilities

• Complete and process patient menus and nourishments to assure compliance with diet orders.
• Use computer software systems to ensure patient safety with dietary restrictions and accuracy of meal tickets.
• Assist with patient tray and nourishment delivery to floors.
• Provide proper phone etiquette and customer service for all age groups from infants to elderly.
• Review Electronic Medical Record to identify level of nutrition risk following guidelines established by Clinical Dietetics staff.
• Use dietary software program to assure patient safety and meals are served in compliance with current diet order.
• Interpret information and reports generated from dietary software for verification of patient menus.
• Input, implement, and deliver nourishments and tube feeding orders. Calculate amount of tube feeding product needed to meet physician’s order.
• Collect “Same Day Menu” selections from patients in compliance with diet order.
• Generate patient meal tickets, patient listings, and requested patient reports using dietary software.
• Process and record early/late trays, guest trays, Bereavement, and Peace Trays for patients, guests, and staff.
• Answer telephone using good customer service skills and accurately communicate messages.
• Maintain schedules and arrange outpatient appointments for Clinical Dietitian staff.
• Accurately calculate patient carbohydrate intake as ordered.

Requirements

• Maintain a professional, collaborative work environment to foster a positive public image for MercyOne Medical Center.
• Know and adhere to all laws and regulations pertaining to patient health, safety, food safety, and medical information (e.g., HIPAA).
• Basic knowledge of diet restrictions and allergies.
• High level of interpersonal skills; able to work in a healthcare environment.
• Skill in operating office equipment and utilizing a personal computer with related software.
• Ability to communicate clearly, concisely, and effectively with staff, patients, and the public.
• Ability to follow oral and written instructions accurately.
• Ability to collect data, keep accurate records, and prepare reports.
• Ability to organize and prioritize multiple tasks.
• Comprehensive knowledge of HACCP, principles of food safety, and sanitation.

Qualifications

• High school graduate or equivalent preferred.

Schedule

• Full-time, 0.9 FTE (36 hours per week).
• Varied shifts based on departmental needs.
• Weekend and holiday rotation required.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system.