DIET CLERK, FH - FOOD SERVICE CALL CENTER

About the role

Location: Milwaukee, WI (Froedtert Hospital). This is an on‑site position.

Provides direct one on one customer service for meal fulfillment from patients, nurses, and other disciplines (providers, speech therapy, dietitians). Has in-depth understanding of diet and nutrient restrictions in order to ensure accurate and compliant meals maintain integrity of diet order. Provides direct communication between healthcare disciplines for diet order verification and implements problem solving skills as a means to provide resolution to maintain integrity of diet order in computer applications (Epic and Cbord). Responsible for data analytics to ensure patient safety processes are met. Requirement of position is to meet the needs of all five hospital entities without error to ensure meal order accuracy and fulfillment.

Schedule

FTE: 0.001000 (approximately 0.01 standard hours). Shift 4 – first or second shift, hours between 5 AM‑8 PM, shifts of 4, 6, or 8 hours. Required to work half of the holidays each year and two weekend days every two weeks (could be every other weekend, or every Saturday, or every Sunday).

Responsibilities

• Provide direct one‑on‑one customer service for meal fulfillment to patients, nurses, and other disciplines (providers, speech therapy, dietitians).
• Apply in‑depth knowledge of diet and nutrient restrictions to ensure accurate, compliant meals that maintain diet order integrity.
• Communicate directly with healthcare disciplines for diet order verification.
• Use problem‑solving skills to resolve issues and maintain diet order integrity in Epic and Cbord systems.
• Perform data analytics to monitor patient safety processes.
• Ensure meal order accuracy and fulfillment across all five hospital entities without error.

Requirements

• Minimum 1 year of experience in healthcare food service or customer service, including work history with computer applications involving customer service, food service, or a call center.
• Knowledge of nutrition through course work or experience preferred.

Qualifications

• High School Diploma or equivalent required.
• Post‑High School education preferred.

Skills

• Interpersonal skills necessary to interact courteously with patients, visitors, and staff.

Benefits

• Paid time off