Dialer Analyst

Employee Applicant Privacy Notice Who We Are Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Specialty Servicing Associate is responsible for investigating and resolving consumer credit bureau disputes, including a review of internal account records and communication of corrections to the credit bureaus. Also responsible for backend admin processing, including manually posting payments received by check, via mail, online lockbox and wire payments; Processing refunds, performing credit adjustments, and processing incoming mail. What You’ll Do Accurately input data into company system without errorsResearch, analyze and review data to ensure transactions are correct, balanced and completedAbility to identify operational risks and their impacts related to a specific task or procedureAbility to recognize potential problems that require escalation, and partner with the appropriate stakeholders to find a solution to the problemMaintain an awareness of and act in accordance with team goals and business unit policiesEnsure appropriate distribution of sensitive data or imagesInteracts regularly with management and stakeholders from other departments as needed Responds to general customer information inquiriesInvestigates/Answers/Resolves credit reporting disputes within set parameters.Investigates disputes involving claims of fraud and/or identity theft.Retrieves daily disputes received through E-Oscar. Researches and responds to the dispute,performs the necessary updating of the loan data and E-Oscar.Responds to questions regarding credit inquiries via mail and telephone.Responds to consumer's request for good faith adjustments.Performs account level reviews and root cause analysis.Updates loan data on internal systems as needed.Performs all functions in accordance with all applicable laws and regulations, including but not limited to the Fair Credit Reporting Act (FCRA).Ensures confidential, sensitive information and data of the Company is secured and disposed of in accordance with company policies and guidelines.Maintains and logs all credit report inquiries and disputes.Verifies all reporting is in compliance with FCRA and CDIA Credit Reporting Resource Guide.Review and process physical checks.Print and mail out statements to borrowers that have opted-out of digital statements.This position will be in office . Remote options for this position are not available. What You’ll Need Proficient in data entry (10 key and alpha-numeric)Must be able to work under tight deadlinesExcellent verbal and written communication skillsAbility to effectively communicate with third party vendors (credit bureaus, e-OSCAR) and internal customersPrior experience working with e-OSCARPrior experience reviewing bankruptcy documentation and working with PacerAttention to detailPrevious experience in a bank or servicing environment preferred but not requiredAbility to work independently and on a teamProficient in MS Office (Proficiency in Excel required)Ability to think critically in a fast-paced environment Nice To Have Familiarity with FCRA rules and regulations/Previous experience working in a regulatory roleAbility to read credit bureau reportsPreferably 1+ years of experience in the consumer lending industry Why You'll Love Working Here > Internship Benefits: View Link > Full Time University Grad Benefits: View Link Internship Highlights Include In addition to a unique and challenging professional experience, interns will also receive perks such as invites to Member events, and more! Personalized Mentorship ProgramFully stocked kitchen (snacks & drinks)Access to senior leadership, including round tables with executives across all functions of SoFi SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time.