Diagnostic Technician

Roles And Responsibilities

• Diagnose and repair vehicles accurately, efficiently, and with a level of quality that exceeds customer expectations.
• Perform advanced diagnostic and repair work as assigned, including emission control systems, throttle body injection, electrical and computerized vehicle systems, anti-lock brakes, cruise control, drivability issues, transmissions, A/C systems, and four-wheel drive components.
• Execute all duties of Repair and Maintenance Technician roles as needed to support daily operations.
• Train and mentor service department team members on vehicle maintenance, diagnostics, and repair procedures.
• Aid management with daily operations, including estimating work orders, requisitioning parts, maintaining shop organization, and supervising technicians as needed.
• Safely operate all machinery, equipment, and diagnostic tools, including scan tools, DSOs, and smoke machines.
• Ensure compliance with all company and safety regulations at all times.
• Perform additional tasks as necessary to maintain shop efficiency and provide exceptional customer service.

Success Factors

• A strong belief in safety- Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with a commitment to results
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• A high level of time management, accountability, and prioritization skills
• Ability to be organized, problem solve, and be solution oriented
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Strong critical thinker with a high level of attention to detail
• Highly-customer centric and master relationship builder
• Subject matter expert in the use of standard automotive diagnostic tools and repair equipment
• Subject matter expert of automotive systems and advanced diagnostic and repair techniques
• Provides guidance, training, and support to junior technicians and service staff
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; communicate effectively with customers and team members
• Ability to perform basic calculations, compute rates, ratios, and percentages, and interpret graphs