Diagnostic Scheduler

Description Promotes a professional practice image by the efficient performance of a variety of business and clerical related tasks designed to facilitate the smooth flow of patients and work throughout the organization. Duties And Responsibilities Answers telephones and direct calls to appropriate staff Checks phone messages twice daily and return all urgent messages before lunch, midafternoon, and prior to leaving for the dayResponsible for obtaining and processing referral for all diagnostic schedulingSchedule all diagnostics, process referrals; provide patient appointment, and instructionsSecures authorizations for all managed care cases in a timely mannerPre-authorizations for all diagnostic scheduling as applicable Maintains an accurate file system for insurance lists and office formsRetrieves, routes, and processes information as appropriate from right fax dailyOrders in active queue should be cleared within 30 days Tracks all authorizations and maintains authorization information by keeping up to date with the status and outcome of all requestsDocuments and takes action on all routine orders within 72 hours of order being placedDocuments and takes action on all STAT orders within 24 hours of order being placedMeets team average of 300 orders per month at minimumCommunicates with scheduling operators, clinical staff, managers/supervisors regarding inquiries and referralsCommunicates with clinical staff and third party payors regarding medical necessity for authorizations of home care services and reminders regarding insurance authorization expirationsFollow established procedures for authorizing requests or referring request for further reviewMeet timelines placed by physician on each orderFollow confidentiality and security rules when providing information to outside sourcesPerforms other tasks as requested Qualifications/Education Requirements High school diploma or equivalent requiredOne year work experience with scheduling medical office appointmentsKnowledge of medical terminology preferredCompletion of a recognized medical secretarial program preferredWord processing and computer experience requiredAnswer multi-line phonesGood organizational skillsMust have the ability to deal with confidential information concerning patient diagnosis and medical records License or Certification N/A Working Conditions/ Physical Requirements Able to work 40 hours per week Clinical office setting Ability to see details at close range Ability to work with urgency Ability to listen and understand information through spoken words and sentences Ability to read and understand information in writing Ability to communicate information in speaking so others will understand Sitting for long periods of time Daily uses of hands to type, file, and write/sign documents Minimum lifting requirements of 15 pounds in order to move office supplies