Diagnostic Imaging Scheduler - Radiology

Job Responsibilities

• Appropriately schedule and or reschedule departmental procedures according to specific modality protocols and patient care requirements, maintaining patient confidentiality in accordance with HIPAA guidelines.
• Ensures completion and accuracy of provider's order in relation to requested appointment type for compliance/medical necessity and communicates discrepancies to provider office.
• Registers patient if required.
• Obtains all relevant patient information, including current lab values and medication usage, current history and physical, as well as other pertinent medical history, necessary for ensuring patient safety and to obtain accurate diagnosis.
• Obtains current, complete and accurate patient insurance information to ensure full reimbursement.
• Communicate, educate and instruct patients on detailed procedural preparations, provide complete instructions on specific aspects of their procedure and post procedure instructions.
• Provides office support to meet the unit needs. Function as a point person, interacting in a courteous manner with patients, patient families, providers, nurses, administrative staff internal and external to HHC in the coordination of patient care, such as but not limited to, answering question, triaging calls, obtaining patient transport, required equipment and supplies, patient referrals, resolving registration and billing issues, etc.

Qualifications

• High School Diploma required, Associate's degree preferred.
• Two (2) years medical office experience, medical terminology.
• Two years scheduling diagnostic imaging procedures preferred.