Diagnostic Imaging Assistant

About the Organization

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota serves kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. As The Kids Experts™ in the region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. The organization is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders.

About the Role

The Diagnostic Imaging Assistant promotes a positive patient and family experience as the first impression of the Diagnostic Imaging department by creating a welcoming atmosphere for all patients, families, and providers. This role is responsible for the efficient and orderly registration and check-in of patients and acts as a liaison between patients, families, and hospital staff. Responsibilities include obtaining accurate and complete patient demographic information and required consents, notifying appropriate modalities of the patient's arrival, supporting Children’s departments and clinics in uploading images for future referred patients, and sending images and reports to outside facilities for continuation of care.

Responsibilities

• Create a welcoming atmosphere for patients, families, and providers as the first point of contact in the Diagnostic Imaging department.
• Efficiently and accurately register and check in patients.
• Act as a liaison between patients, families, and hospital staff.
• Obtain accurate and complete patient demographic information and required consents.
• Notify appropriate modalities of patient arrivals.
• Support Children’s departments and clinics in uploading images for future referred patients.
• Send images and reports to outside facilities for continuation of care.

Requirements

• High school diploma or equivalent required.
• One year of customer service experience required.
• Previous experience with medical imaging software applications and related staff and vendors preferred.
• One year of medical office setting experience preferred.
• Experience in a Diagnostic Imaging setting preferred.

Skills & Abilities

• Exceptional customer service skills.
• Ability to communicate and interact in a respectful and professional manner.
• Contribute to a positive clinic teamwork environment.
• Strong spelling and grammar skills.
• Ability to perform front desk clinic functions.
• Computer proficiency and navigation skills.
• Knowledge of HIPAA and ability to handle confidential information.
• Demonstrate prompt and reliable attendance.
• Apply logical thinking to problem-solve.
• Ability to multi-task and prioritize work.

Physical Demands

Please refer to the provided link for details on physical demands associated with this role.

Pay

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries are based on full-time employment (40 standard hours per week) and will be prorated for part-time positions. Individual pay rates consider a wide range of factors, including market indicators, skills, education, training, credentials, experience, internal equity, and organizational needs.

Benefits

In addition to salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions requiring night, weekend, or on-call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.