Diagnostic Customer Coordinator - Radiology Support Service - Danbury Hospital

Summary

The Diagnostic Coordination Coordinator 1 serves as a vital liaison between radiologists, community physicians, imaging departments, and patients, ensuring seamless coordination of imaging services, accurate documentation, and timely communication to support high-quality patient care.

Responsibilities

• Coordinate consults and follow-up on studies and patient care issues.
• Ensure timely processing of STAT readings by contacting referring physicians for preliminary reports.
• Relay messages to radiologists in a clinically appropriate manner, including addendum requests.
• Utilize Cerner and PACS systems to obtain, upload CDs, and manage prior films/studies and reports.
• Monitor PACS for unread reports and pending prior imaging.
• Advise patients, physicians, and staff on proper test preparation, appointment details, and arrival times required for diagnostic tests.
• Accurately document special requests or comments in the scheduling system.
• Perform accurate patient search and selection to maintain EMR integrity.
• Complete pre-registration with accurate demographic and financial data to support billing.
• Follow up with patients, offices, and coworkers regarding scripts, authorizations, and paperwork.
• Manage order corrections per financial department requests.
• Burn imaging discs for operating rooms, cardiology, and patients upon request.
• Answer phones, route calls, and ensure accurate communication both verbally and via EMR.
• Maintain and model Nuvance Health values.
• Demonstrate regular, reliable, and predictable attendance.
• Perform other duties as assigned.

Education & Experience

• Required: High School Graduate or Equivalent.
• Minimum Experience: Three years of data entry, Microsoft Word, Excel, & Outlook, and customer service experience. One year of medical terminology knowledge required.
• Desired: Associate's Degree; experience with Cerner, Document Imaging, PACS, Soarian Scheduling.

Skills

• Customer service and organizational skills.

Pay

$17.00 - $31.36 Hourly

Schedule

Full Time - Monday - Friday - 8:00am - 4:30pm