DHS DIVISION MANAGER

Position Information

The DHS Division Manager provides strategic leadership and operational oversight for a major division/office within the Arkansas Department of Human Services. This role is responsible for managing human service programs, ensuring regulatory compliance, coordinating interagency collaboration, and directing initiatives that improve the well-being of Arkansans.

Primary Responsibilities

• Lead strategic planning, policy development, and program execution.
• Manage operations including budgeting, staffing, risk management, and compliance with state and federal regulations.
• Supervise high-level administrative and program staff; delegate responsibilities to ensure efficient service delivery.
• Analyze performance metrics, service gaps, and emerging issues to inform upper leadership.
• Represent the division/office in executive-level meetings, legislative hearings, and public forums.
• Ensure continuous quality improvement initiatives are implemented and sustained.
• Oversee the development of training programs, workforce development initiatives, and succession planning.
• Direct crisis response and emergency preparedness initiatives.
• Cook in/Out of State Travel

Knowledge And Skills

• Knowledge of personnel policies and labor laws, strategic planning, and public sector frameworks.
• Knowledge of state and federal laws and regulations governing human services and public administration, principles of fiscal management, and resource allocation.
• Ability to develop partnerships, lead large and diverse teams, and evaluate programs.
• Ability to communicate effectively with diverse communities, develop and coordinate financial plans, and make sound decisions under pressure.
• Skilled in time management, organization, and problem solving.

Minimum Qualifications

• At least five years of experience in human services, public administration, program administration, or a related field, including two years in a leadership capacity.
• N/A

Other Job Related Education and/or Experience

MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.