DFWSS01 (Wheatland) - Front End Lead - Part time

Responsibilities

• Applies experience and knowledge to support the Store and Department in Manager's absence
• Leads a team in efficient day-to-day operations and a constant workflow
• Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
• Ensures compliance with company, Store, and department policies and procedures
• Assists in all technical areas such as scanning, as needed
• Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
• Troubleshoots / reports equipment issues
• Ensures adequate levels of product and supplies for day-to-day operations (e.g., cash handling / Business Center forms, supplies)
• Performs Department and cross-functional duties as needed

Compliance / Food Safety / Sanitation

• Ensures compliance with federal and state regulations and Store and department standard operating procedures
• Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment
• Complies with all requirements, guidelines, and procedures (e.g., MSB, other governing policies)
• Complies with company security and confidentiality guidelines
• Performs overrides at registers and Business Center following guidelines and policies
• Ensures Cash Control and Business Partners follow SOPs, training, and regulations
• Ensures Money Service Business (MSB) compliance records are accurate, up to date, and stored and rotated correctly
• Ensures daily and weekly Store, Business Center paperwork records are stored and rotated correctly
• Ensures Lotto inventory is performed quarterly, and Lotto machine is filled and functioning

Customer Service / Cash Handling

• Role models / fosters excellent customer service
• Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
• Engages with customers; directs customer traffic as needed
• Stocks / merchandises products effectively to engage customers
• Cash Handling:
• Prepares / reconciles tills and cash machines and researches / resolves variances
• Prepares / verifies / checks / maintains all business transactions; researches / resolves business transaction variances; tracks / maintains records of all variances; communicates to Front End Manager
• Performs all approved Business Center transactions; handles exchanges and refunds
• Documents daily paperwork and register readings

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of related experience
• Experience working in a fast-paced, high-volume environment
• Knowledge/Skills/Abilities: Strong working knowledge of assigned department(s) or area(s); Understanding of basic financial workings of assigned department, and how to drive profitability; Advanced customer service skills; Strong verbal / written communication and interpersonal skills; Conflict resolution and influencing skills; PC skills; Ability to provide feedback on department procedures; Ability to be flexible in adjusting priorities; Ability to manage multiple priorities and shift focus between tasks; Ability to work a flexible schedule; Proficiency in Scanner and Business Center duties and skills
• Licenses/Certifications: Completion of job skills training, compliance-related training, and division orientation