DFR Solutions Architect

About the role

We are actively seeking a highly motivated, seasoned, and technically proficient Drone as First Responder (DFR) Solutions Architect.

Responsibilities

• Consult with public safety customers to conduct detailed needs assessments, meticulously designing tailored Drone As First Responder (DFR) solutions.
• Define system architecture, hardware requirements, and integration strategies after thoroughly reviewing the customer's current infrastructure, networks, and operational goals.
• Architect end-to-end data workflows ensuring that live video streams, telemetry, and captured evidence comply with Criminal Justice Information Services (CJIS) security standards and local agency retention policies.
• Lead the full lifecycle, end-to-end deployment of critical DFR and tactical drone programs, mapping out all deployment and integration details to ensure a successful system launch.
• Conduct physical site readiness and infrastructure engineering assessments, including evaluating optimal rooftop placements, automated docking stations ("drone-in-a-box" technology), power delivery, weatherproofing, and local structural or zoning compliance.
• Ensure successful system launch and full operational status, taking ultimate responsibility for closing the CPQ (Configure, Price, Quote) operational steps following physical installation and customer training.
• Design and implement technical integrations between the CAPE software platform and agency Computer-Aided Dispatch (CAD) and Records Management Systems (RMS).
• Configure automated dispatch triggers that allow drones to autonomously launch and navigate to incident coordinates immediately upon a 911 call being logged in the CAD system.
• Act as a technical consultant to public safety agencies navigating the regulatory landscape required for advanced DFR operations.
• Aid clients in defining the technical safety cases required to secure complex FAA waivers, specifically Beyond Visual Line of Sight (BVLOS) and Tactical BVLOS (TBVLOS) clearances.
• Ensure deployment architectures adequately support required airspace awareness systems (e.g., Radar, ADS-B receivers, and UTM frameworks) to maintain strict FAA compliance.
• Serve as the premier technical expert for post-deployment customer support, providing high-level technical guidance, diagnosing complex issues, and collaborating to resolve operational issues promptly.
• Perform comprehensive technical troubleshooting of network configurations (e.g., cellular modem/routers, APN profiles, VPNs, and priority/preemption networks like FirstNet), PC/OS updates, and drone hardware/uplink connections.
• Provide expert onsite support (50-75% travel required) for deployment, optimization, and troubleshooting.
• Provide remote support where appropriate.
• Support the sales team by participating in client meetings, industry events, and conducting detailed, live product demonstrations of the CAPE suite for prospects and partners.
• Manage pre-sale consultations, prepare technical presentations, coordinate complex demo logistics (equipment, power, connectivity), and secure necessary site-specific flight permissions and documentation.
• Serve as the internal Subject Matter Expert (SME), consulting directly with the internal Training Team to provide necessary technical and operational input for developing comprehensive training methodologies.

Requirements

• Proven experience in solution architecture, systems integration, or technical deployment engineering within the UAS/drone industry or public safety sector.
• Deep familiarity with IP networking, cellular data routing (LTE/5G), cloud computing, software integrations (APIs), and public safety CAD/RMS systems.
• Strong understanding of current DFR market trends, competitive ecosystems, and advanced drone hardware docking technologies.
• Ability and willingness to travel 50-75% of the time.
• Bachelor's degree required (preferably in Computer Science, Engineering, Aviation, or a related technical field). Master's degree preferred.
• Target Base Salary Range: $85,000 - $95,000 USD.

Qualifications

• 3+ years of drone related work experience.
• Valid FAA Part 107 Remote Drone Pilot Certification.
• Legal authorization to work in the U.S. indefinitely is required.
• Must be able to obtain background clearance as required by government customer.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!