DevOps Engineer IV — Operational Resilience, Observability & SRE

Primary Responsibilities

• Set up and operate monitoring and observability tooling (AWS CloudWatch, Prometheus, Grafana, Loki log aggregation) for real-time visibility into application health, performance, and infrastructure
• Build and maintain "Golden Signals" performance dashboards measuring latency, traffic, errors, and saturation
• Implement the DORA metrics roadmap using Grafana and GitLab analytics to establish performance baselines
• Manage Tier 2/3 production support within strict SLAs: 1-hour initial response, 4-hour critical resolution, 99.9% uptime commitment
• Author Root Cause Analyses within 3 business days of any severity-1 production outage; maintain on-call runbooks and change correlation
• Author and maintain the BCDR plan, including recovery architecture and RTO targets, cross-region replication (RDS, S3), Route 53 routing, and Secrets Manager; coordinate biannual failover drills
• Configure centralized alerting and incident tooling (Jira Service Desk/ServiceNow, Microsoft Teams, AWS Chatbot)
• Implement AWS Auto Scaling and Elastic Load Balancing; deliver sprint performance reports and cost-optimization recommendations
• Support recruiting efforts by evaluating homework assignments and potentially assisting with interviews

Basic Qualifications

• Bachelor's degree and 8+ years of relevant experience, or equivalent additional experience in lieu of a degree
• Must meet federal suitability requirements and pass a background investigation as a condition of employment
• 5+ years of hands-on experience with AWS, Terraform (or similar IaC), and Git/GitLab in production environments
• Experience supporting 5 or more engineering teams from a shared DevOps/platform function
• Demonstrated experience designing and building CI/CD pipelines in GitLab and/or Jenkins, including quality and security gates
• Strong working knowledge of containerization using Docker and orchestration on AWS ECS/EKS/Fargate
• Familiarity with DevSecOps practices including SAST, dependency scanning, and automated vulnerability remediation
• Excellent communication and documentation skills; comfortable in a highly collaborative Agile/SAFe environment
• Proven experience in SRE, production operations, or incident response for mission-critical, high-availability cloud-native services
• BCDR planning and disaster recovery exercise experience

Preferred Qualifications

• Prior work in federal environments or familiarity with FedRAMP, FISMA, or ATO processes
• Experience supporting SAFe or scaled Agile delivery teams as a platform or infrastructure provider
• Familiarity with Kubernetes or comparable container orchestration platforms
• Certified Kubernetes Administrator (CKA)
• Datadog or ELK stack experience
• Strong composure and clear communication under high-pressure incident situations