DevOps Engineer

We seek a DevOps Engineer to maintain, scale, and enhance reliable SaaS platforms operating in distributed, large-scale environments. This role emphasizes operational excellence, automation, observability, and performance to ensure service availability and scalability.

About The Team

With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

Responsibilities

• Operating, scaling, and continuously improving software-as-a-service production platforms across distributed environments.
• Designing and implementing uninterrupted solutions to ensure continuous operation for services with an availability target of 99.999%.
• Developing and maintaining disaster recovery strategies across data centers located in various regions.
• Developing and maintaining automation, tools, and scripts to enhance deployment efficiency while minimizing manual tasks and improving overall operational workflows.
• Implementing and improving monitoring, alerting, and observability ensures proactive identification and prevention of potential issues.
• Owning system performance, availability, and scalability for services that directly engage with customers.
• Analyzing system behavior and performance data to pinpoint bottlenecks and uncover optimization opportunities.
• Leading incident response efforts, performing root cause analysis, and implementing lasting remediation measures to address identified issues effectively.

Requirements

• 6–10 years of experience supporting and operating SaaS production systems in DevOps or SRE roles
• Design systems that are highly available and meet uptime targets as high as 99.999%.
• Expertise in designing and implementing disaster recovery strategies across multiple regions.
• Expertise managing distributed systems within production environments that directly serve customers.
• Expertise in handling incidents, managing on-call operations, and conducting thorough root cause analysis to address and resolve issues effectively.

Pay

Minimum Salary Range or On Target Earnings: $98,900. Maximum $228,700. In addition to the base salary, Zoom has a Total Direct Compensation philosophy that includes base salary, bonus, and equity value.

Schedule

Our structured hybrid approach is centered around our offices and remote work environments. This role is remote.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us: Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind.