DevOps Engineer / Application Support Engineer

Location: Charlotte, North Carolina (Hybrid)

About the role

This position is responsible for supporting and maintaining enterprise DevOps platforms, CI/CD pipelines, application hosting environments, and deployment automation processes. The role involves partnering with development, infrastructure, security, and operations teams to ensure reliable software delivery and platform stability.

Responsibilities

• Support and maintain enterprise DevOps platforms and CI/CD pipelines.
• Manage application hosting environments and deployment automation.
• Provide production and non-production environment support and incident resolution.
• Coordinate releases and remediate vulnerabilities.
• Analyze security findings, prioritize remediation, and partner with development teams to resolve vulnerabilities.
• Track and report on End-of-Life (EOL) technologies and develop remediation plans.
• Manage Free and Open-Source Software (FOSS), including identifying and remediating open-source vulnerabilities.
• Produce executive and technical reporting on remediation efforts and compliance metrics.

Requirements

• Strong Linux background and troubleshooting experience.
• Experience with Git, Ansible, Jenkins, and CI/CD pipelines.
• Proficiency with web servers (Apache/Nginx), application support, and production operations.
• Knowledge of CMS platforms such as AEM or TeamSite.
• Expertise in CI/CD pipeline implementation, release management, and build automation.
• Experience with environment management (DEV/SIT/PROD), deployment troubleshooting, and CDN technologies.
• Skills in application monitoring, logging, incident support, and production support.
• Primary skill in Core Java.

Preferred Qualifications

• Experience with TeamSite and AEM is a plus.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, plus a certified Career Coach.