DevOps Engineer, Application Support

Citi is looking for a DevOps Engineer to join its application support function, where you will build, maintain, and improve the technology infrastructure that keeps critical financial systems running reliably on a global scale. In this role, you will work at the intersection of engineering and operations, designing CI/CD pipelines, automating, and resolving complex application issues that directly impact Citi's business performance.

About the role

This is an opportunity to grow your DevOps career within a high-impact technology team, supporting the Products and Functions Technology organization and working with cross-functional partners across development and business stakeholders.

Responsibilities

• Design, build, and continuously improve CI/CD pipelines to accelerate software delivery across multiple projects.
• Provide technical application support to business users by diagnosing issues, delivering short-term resolutions, and driving long-term fixes in collaboration with engineering and vendor partners.
• Conduct root cause analysis for system outages, performance degradations, and application failures, then implement targeted remediation.
• Participate in application releases end-to-end, from development and testing through to production deployment and post-release verification.
• Analyze applications to identify security vulnerabilities and technical risks, recommending and implementing appropriate mitigations.
• Act as a liaison between business users, internal technology teams, and external vendors to coordinate issue resolution and infrastructure improvements.
• Develop and maintain technical support documentation to ensure continuity and clarity across the team.
• Automate infrastructure provisioning and configuration using Infrastructure as Code tools, reducing manual effort and improving system consistency.

Requirements

• 2 or more years of experience in a DevOps Engineer or equivalent software engineering role, working on Linux-based infrastructure environments.
• Working knowledge of at least one scripting or programming language such as Python, Java, Perl, or Ruby, applied to automation or tooling tasks.
• Working knowledge of coding and supporting YAML-based CI/CD pipelines for enhancements and implementations.
• Understanding of deploying and managing WebLogic on Virtual machines and container platforms.
• Ability to query and analyze data using SQL to support troubleshooting and operational reporting.
• Familiarity with DevOps and Agile principles, and how they apply to delivery workflows and team collaboration.
• Experience optimizing system reliability and identifying opportunities to improve workflow efficiency.
• Clear and confident communication skills, with the ability to translate technical detail for business stakeholders and management.
• Bachelor's degree or equivalent practical experience.

Skills

• Experience with ITIL and Agile methodologies and processes.
• Hands-on exposure to cloud platforms, with Microsoft Azure being particularly preferred.
• Experience managing production infrastructure using tools such as Terraform or CloudFormation.
• Understanding of Infrastructure as Code practices for automating environment provisioning and configuration.

Benefits

• Competitive wellbeing, financial, and employee support benefits tailored to your location.
• Medical, dental & vision coverage.
• 401(k) plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• Access to learning and development resources that support your technical growth and career progression in DevOps and cloud engineering.

Pay

Primary Location Full Time Salary Range: $76,230.00 - $106,370.00. In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Schedule

Hybrid working model with 3 days in the office and 2 days working remotely.

Applicants must be authorized to work in the U.S for this position; Citi will not sponsor applicants for U.S. work authorization for this role. Candidate must be located within commuting distance or be willing to relocate to the New Castle, Delaware area.