DevOps Demo Engineer

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page.

Responsibilities

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! As we enter this next phase of growth, we are in search of a DevOps Demo Engineer. The DevOps Engineer for the Sales Demo Environment will play crucial role in driving business impact by guaranteeing the stability, efficiency, and scalability of our demo environments. These environments are pivotal in showcasing our products and services, ultimately contributing to closing deals with potential customers. This role involves working closely with cross-functional teams to maintain and enhance the infrastructure supporting these critical demonstrations.

• Environment Management: Maintain the Sales Demo Environment so it remains available, current, and correctly provisioned for field POCs, webinars, trials, and specific demo scenarios.
• Infrastructure Configuration: Configure and support underlying infrastructure using established standards and playbooks, assisting with guided changes to keep demo environments running smoothly.
• Deployment Automation: Support automated deployment pipelines, execute deployment runs, troubleshoot failures, contribute to script and pipeline improvements, and follow GitOps practices for updates.
• AI Assisted Operations: Use AI tools to accelerate deployment troubleshooting, scripting, demo-environment validation, incident documentation, and runbook creation while applying human review, security controls, responsible usage, and change-management standards.
• Monitoring and Alerts: Support monitoring, dashboards, and alert tuning to improve demo environment visibility, identify issues early, and reduce operational noise.
• Security and Compliance: Follow and enforce security best practices while supporting vulnerability remediation, IAM/RBAC access management, compliance audits, and audit-ready documentation.
• Environment Scaling: Assist with scaling strategies, autoscaling, rightsizing, capacity planning, and cleanup of resources to meet demo environment demand efficiently.
• Collaboration with Product & Development Teams: Work with Product, Development, Sales, and SE teams to integrate new features, support readiness reviews, test updates, and prepare environments for specific demo scenarios.
• Documentation and Knowledge Sharing: Create and maintain setup, configuration, maintenance, runbook, and how-to documentation while sharing knowledge as environments and processes evolve.
• Performance Optimization: Identify performance issues and support optimizations, testing, profiling, and KPI reporting to improve