Device Management Technician, Information Technology

Responsibilities

• Troubleshoots technical issues for any university device to include faculty and staff devices, projectors, multimedia switches, control systems, document cameras, networking, desktop computers and software, to include operating systems, word processing, spreadsheets, and video capture and streaming
• Sets up, modifies, and repairs university hardware and software
• Provides emergency, first response support to technology-enhanced learning environments to troubleshoot problems in a timely fashion
• Trains and mentors new employees and student workers
• Performs quality assurance tests on newly installed learning technology equipment
• Interfaces and serves as a resource for university IT support personnel outside of central IT
• May provide minimal on-the-spot training to clients
• May lead small or special projects and/or assist with supervising personnel for initiatives
• Assists with maintaining a clean, work environment

Qualifications

• Requires a high school diploma and two years of relevant IT technician/ IT customer service experience, or an equivalent combination of education, training, and experience
• Prior higher education experience preferred
• One (1) year of Customer Service experience
• One (1) year of Technical (hands-on) hardware & software installation experience
• Incident management application knowledge and experience preferred