Developmental Disabilities Case Manager

About the role

Harrisonburg-Rockingham Community Services Board seeks an individual to conduct or coordinate assessments for eligibility, utilize a person-centered planning approach, develop person-centered plans, assist clients, coordinate services, and maintain client records.

Responsibilities

• Conducts or coordinates assessments to determine eligibility for ID/DD Case Management.
• Utilizes a person-centered planning approach to identify strengths and goals, including employment goals, with input from the person and her/his network of friends, family and significant others.
• Develops person centered plans that are based on the person’s strengths and address the person’s desires, needs, and the limitations of the individual and her/his current support system.
• Aids clients directly for the purpose of locating, developing or obtaining needed services and resources, including crisis response, transportation assistance, family intervention, Regional Support Teams, and other forms of assistance.
• Collaborates with other agencies and providers involved with the individual.
• Makes collateral contacts with significant others and fosters the development of natural support networks of friends and family.
• Monitors service delivery to assure implementation of the consumer service plan. Assesses the individual’s receipt of and satisfaction with services. Includes clients and families in monitoring services and, as appropriate, amends consumer service plans.
• Monitors service delivery in accordance with Enhanced Case Management guidelines.
• Maintains client records in conformity with CSB policies and procedures in order to document the provision of support coordination.
• Maintains effective relationships with co-workers and customers based on courtesy, compassion and respect.
• Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
• Participates in training and staff development activities to enhance and maintain skills, in accordance with CSB policy.
• Performs other duties as assigned consistent with established operational policies and procedures.

Requirements

• Possession of a current, valid driver’s license and good driving record.
• Ability to pass a background check.
• Basic computer literacy and word processing skills preferred.

Qualifications

• Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty.
• Relevant education that indicates that at entry level they possess the knowledge, skills, and abilities indicated above.

Skills

• Knowledge of intellectual disability, its causes and current forms of service provision, assessment procedures, including person-centered approaches, client rights, local service delivery systems, principles of record-keeping and documentation, consumer service planning processes and formats, basic ethics appropriate to a helping relationship.
• Identifying and/or creating supports and services to meet identified needs; coordinating multiple services to meet client needs.
• Forming helping relationships with clients and families.
• Communicating effectively orally and in writing.
• Being assertive in assisting clients.
• Working independently and benefiting from supervision.

Additional Requirements

• Minimum Education And Experience: Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty, plus developmental disability work experience or relevant education that indicates that at entry level they possess the knowledge, skills, and abilities indicated above.

Pay

N/A

Schedule

Monday through Friday, regular office hours; some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements. Regular attendance is required.

About HARRISONBURG ROCKINGHAM CSB

Harrisonburg-Rockingham Community Services Board is a leading provider in mental health, substance abuse, and developmental services. We are one of 40 community-based public providers of mental health, substance abuse, and developmental disability services throughout Virginia. The Commonwealth has designated the 40 CSBs as the single point of entry into publicly funded behavioral health and developmental services. HRCSB is supported through local, state and federal funds. We provide an array of programs and supports directly and through partnerships with other providers.