Development Ticketing Analyst

About the Role

LaSalle Network is partnering with a nationally recognized nonprofit organization to hire a Donor Support Specialist in Chicago. This role supports a high-profile donor ticketing program, serving as a dedicated point of contact for a dedicated donor base and coordinating everything from individual ticket requests to large corporate orders and special arrangements.

Responsibilities

• Serve as a dedicated point of contact for donor and founding member ticketing requests, including presale access and ticket availability
• Manage special donor arrangements, including reservations, parking, tours, and other accommodations
• Monitor the development inbox and provide timely support for donor and founding member inquiries
• Partner with front-line fundraisers and the Development team to coordinate requests and ensure a seamless donor experience
• Track incoming requests and manage workflow through Asana, ensuring details and follow-up are handled accurately
• Prioritize requests, resolve questions, and escalate more complex needs when appropriate
• Support day-to-day donor operations and additional Development projects as needed

Requirements

• 2–3 years of professional experience
• Strong customer service background; retail, hospitality, ticketing, or client-facing experience is a plus
• Nonprofit, fundraising, development, or donor relations experience preferred, but not required
• Comfortable working with donors, including high-capacity individuals and corporate contacts
• Strong organizational skills and exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple requests and competing priorities
• Strong follow-through and problem-solving skills

Pay

$18–22/hour based on experience

Schedule

Monday–Friday, 9:00 AM–6:00 PM

Location & Work Model

Chicago, IL. Hybrid, 1–2 days onsite per week.

Employment Type

Temporary Contract, approximately 3 months, with potential for extension based on performance. Start date: ASAP.

Benefits

LaSalle Network consultants are eligible to enroll in benefits, including medical, dental, and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave, and Sick Leave are also provided. View a full list of benefits.