Development Services Technician I

About the role

This position ensures the daily operational flow to standard related to the development process including planning and zoning, building safety, engineering, and fire. It provides daily support to the Development Counter Team and contract staff by ensuring process data integrity through mentoring in a learning environment.

Responsibilities

• Utilizes Accela Back Office Test Environment and Accela Citizen Access Test Environment to improve system functionality and supports department’s improvement system by being a Rapid Improvement Event team member.
• Accepts and reviews EZ applications for completion, collects fees, routes to appropriate staff, performs data entry, and ensures all required plans and reports are complete before acceptance.
• Calculates and collects all applicable fees.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Affords assistance to the Development Counter team with Lean Techniques by organizing, prioritizing, sorting out and assigning work; preparing Daily Audit Report; and resolving permit and inspection problems to ensure smooth operations and high-quality customer service.
• Performs other duties as assigned in support of department operations and customer service.

Requirements

• Formal Education/Knowledge: Knowledge necessary to understand basic operational, technical, or office processes.
• Experience: No experience required.
• Certifications and Other Requirements: None.
• Reading: Ability to read building code manuals, permit applications, inspection results, and office procedures, as well as construction plans & documents.
• Math: Ability to perform basic math calculations, building permit fees, and insure receipts balance for finance.
• Writing: Ability to write office procedures, addresses, receipts, and building permit fees.
• Managerial: No responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure.
• Policies/Decision Making: Significant - The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices.
• Technical Skills: Limited Application - Work requires the use of standard technical skills appropriate to the work environment of the organization. Limited analysis and independent thinking is utilized.
• Interpersonal/Human Relations Skills: Moderate - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

Qualifications

• Do you possess a high school diploma or GED?
• Do you possess at least 1 year of customer service?
• Do you possess at least 1 year of permitting experience?
• Do you possess at least 1 year of continuous improvement?
• Do you possess at least 1 year of data analysis?

Skills

• Adaptability
• Integrity
• Initiative
• Empathy
• Optimism
• Innovation

Benefits

• Vacation Leave: 14 days per year, increasing with longevity.
• Sick Leave: 12 days per year.
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January.
• Health Insurance: Three health plans available to select from at a group rate.
• Dental Insurance: Two dental plans available to select from at a group rate.
• Vision Insurance: Available at a group rate.
• Flexible Spending Accounts: Health Care and Dependent Care accounts available.
• Short Term Disability Insurance: City-paid coverage.
• Cancer Benefit: City-paid coverage.
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost.
• Longevity pay beginning at year six.
• Tuition Assistance: $5,250 per calendar year.
• Employee Assistance Program.
• Onsite wellness center/clinic.
• Access to the Goodyear Recreation Center.
• Robust employee well-being program.
• Free identity theft monitoring and protection with Aura.
• Deferred Compensation Plan: 2% city match (employee contributes 1%).
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period).
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%.
• Plan includes Long Term Disability Benefit.