Development Product Owner - Mid Level

About the role

The Development Product Owner at USAA serves as a direct representative of the business on an agile team. They are responsible for understanding business strategy and vision, writing, refining, accepting, and prioritizing stories and features to support effective and compliant solutions while balancing investment and business value.

Responsibilities

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts, and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owes and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Promotes collaboration between sponsors, stakeholders, and IT to facilitate the translation of business requirements from relevant business processes, gaining a developing understanding of the needs, measures, and risks & controls for the improvement area.
• Promotes change management with change partners and key stakeholders to assist with preparing the business for the change and providing tactics and metrics for benefits, adoption, and risk.
• Executes robust test plan (user acceptance testing, production validation).
• Demonstrates proficient knowledge in multiple business or system domains and capable of contributing to agile team at the project level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 3-4 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
• Proficient knowledge of Microsoft Office products, applicable databases and project management tools.
• Proficient knowledge with multiple technical software delivery methodologies (i.e., Agile, Waterfall).
• Proficient Experience analyzing business requirements and ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Proficient understanding of Process Engineering methodologies and Change Management practices.
• Experience working independently to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.
• Analytical and problem-solving skills with demonstrated ability to identify, analyze issues and prioritize solutions/decisions.

Qualifications

• Experience with Salesforce Customer Relationship Management (CRM) Platform.
• Experience with Salesforce Certified Data 360 Consultant.
• Experience with Salesforce Certified Marketing Cloud Engagement Administrator.
• Experience with Salesforce Certified Platform Administrator.

Skills

• Proficient knowledge of multiple business or system domains.
• Proficient in multiple technical software delivery methodologies (i.e., Agile, Waterfall).
• Strong analytical and problem-solving skills.
• Ability to identify and prioritize business requirements and opportunities.
• Experience in process improvement, project delivery, and business/requirements analysis.
• Experience with Salesforce platforms.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) plan.
• Pension plan.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $85,440 - $162,550.

Schedule

This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.