Development Operations Manager

Key Responsibilities

• Oversee and manage the Foundation’s CRM/database to ensure accurate, up-to-date donor and prospect records.
• Establish and enforce data entry standards, policies, and procedures.
• Maintain data integrity through regular audits, clean-up, and quality assurance processes.
• Serve as the primary administrator for CRM systems, including user support, training, and system enhancements.
• Manage integrations between fundraising systems and other organizational tools as needed.
• Oversee the accurate and timely processing of all gifts, including entry, acknowledgments, and receipting.
• Ensure compliance with gift acceptance policies and IRS regulations.
• Reconcile development records with finance on a regular basis.
• Track pledges, recurring gifts, and planned gifts to ensure proper documentation and reporting.
• Develop and monitor procedures for acknowledgment and stewardship workflows.
• Design and produce regular reports and dashboards for leadership, board members, and development staff.
• Analyze fundraising performance, donor trends, and pipeline metrics to inform strategy.
• Support forecasting and goal tracking across development initiatives.
• Provide data insights to guide prospect management, campaign planning, and donor engagement strategies.
• Identify opportunities to improve efficiency and scalability of development operations.
• Develop and document standard operating procedures for key development functions.
• Support implementation of new tools, technologies, and best practices.
• Partner with development staff to streamline workflows related to donor engagement and fundraising execution.
• Support prospect tracking, portfolio management, and moves management systems.
• Afford assistance with prospect research and donor segmentation strategies.
• Ensure accurate tracking of donor interactions, proposals, and outcomes.
• Provide operational support for fundraising campaigns and events, including data tracking and reporting.
• Manage event registration systems, attendee tracking, and post-event data integration.
• Support campaign setup within CRM systems, including coding, tracking, and reporting.
• Collaborate with development, finance, and leadership teams to align systems and reporting needs.
• Train staff on CRM usage, data standards, and reporting tools.
• Serve as a resource for troubleshooting and continuous improvement of development operations.
• Contribute to a collaborative, high-performing team culture aligned with Trailhead’s values.

Qualifications

• Bachelor’s degree in nonprofit management, information systems, business, or related field preferred.
• 3–5 years of experience in development operations, database management, or nonprofit administration.
• Strong proficiency with CRM systems (e.g., Raiser’s Edge, DonorPerfect, or similar).
• Demonstrated experience in data management, reporting, and analytics.
• Knowledge of fundraising processes, donor lifecycle, and development best practices.
• Excellent attention to detail and organizational skills.
• Strong problem-solving skills and ability to manage multiple priorities.
• Proficiency with Microsoft Office tools, especially Excel.
• Ability to work both independently and collaboratively in a fast-paced environment.

Pay

$70,000, commensurate with experience.

Work Schedule and Location

Hybrid schedule: in-office in Akron (Monday–Thursday) and remote on Fridays. Standard hours: 8:30 a.m.–5:00 p.m.

How to Apply

Submit a cover letter and resume in a single PDF to careers@trailheadhealthfoundation.org with the subject line Development Operations Manager application.