Development & Communications Associate

About the role

Coast to Coast Legal Aid of South Florida, Inc. (CCLA) is a Legal Services Corporation (LSC) funded, non-profit organization providing free civil legal services to low-income and otherwise eligible residents of Broward County. CCLA's mission is to provide equal justice to underserved communities through quality and innovative free civil legal aid. The Development & Communications Associate supports CCLA's visibility, community engagement, and fundraising growth through integrated marketing and communications efforts.

Responsibilities

• Develop and manage content across digital, print, and media platforms while ensuring consistent brand voice and alignment with CCLA’s mission.
• Support digital advertising, SEO, and graphic design efforts, and use data and KPIs to align messaging with target audiences and measure communications impact.
• Manage CCLA’s social media channels (Facebook, Instagram, LinkedIn, X/Twitter, YouTube, TikTok, Google Business Profile, and Link Tree).
• Create and schedule posts, track engagement, and analyze performance metrics.
• Ensure timely responses and consistent community interaction.
• Support marketing efforts for fundraising campaigns, events, and donor outreach.
• Aid in producing campaign collateral for Giving Tuesday, year-end appeals, and special initiatives.
• Update donor communications and maintain storytelling that highlights CCLA’s impact.
• Update website content and assist with managing online resources.
• Track analytics to improve website engagement and user experience.
• Assist with planning, promoting, and documenting CCLA events, including educational workshops, fundraising events, and community outreach activities.
• Capture photos and videos for marketing use.
• Work closely with the Development, Program, and Executive teams to ensure cohesive messaging.
• Maintain media lists, contact databases, and marketing archives.
• Manage outreach software including email marketing (ex. Constant Contact), social media (ex. Hootsuite), and donor management (ex. Donor Perfect).
• Develop and implement data management and generate solicitation lists for online and offline fundraising programs.
• Participate in continuous professional development and trainings.
• Assist in advancing CCLA’s Strategic Plan goals.
• Maintain CCLA’s nonpartisan identity and adhere to all applicable rules, regulations, and guidance from funders in communications.

Requirements

• Bachelor’s degree in marketing, Communications, Public Relations, Journalism, or related field (or equivalent experience).
• 1–3 years of experience in marketing, communications, or nonprofit outreach preferred.
• Strong writing, editing, and storytelling skills.
• Proficiency with social media platforms and content creation tools (e.g., Canva, Adobe Creative Suite).
• Working knowledge of email marketing tools and website CMS platforms (e.g., Constant Contact, WordPress, Hootsuite, InDesign).
• Ability to perform duties with the highest regard for confidentiality, integrity, and respect.

Benefits

• Medical, vision, dental (100% employer paid for individual coverage)
• Life, short-term, long-term disability insurance (100% employer paid coverage)
• Supplemental insurance
• Tax-sheltered annuity plan (403(b)) with an employer contribution
• Substantial paid time off package including vacation, sick leave, and over 12 holidays a year
• Discounts on gym memberships, parks, travel, pet insurance, and more

Pay

$50,000 annually